LearningRX of Short Hills New Jersey LearningRX of Montclair, New Jeresey Guarantee Or Warranty Issues - A failure to honor money-back guarantee Inter

20th of Jan, 2013 by User813905

We signed up at with LearningRX to help our daughter, who has learning disabilities and is classified as such in our district. We made it clear we were specifically looking for substantial improvement in our daughter's short term and long term memory, we were not concerned with her executive functioning, visually processing or any other cognitive issues they claim to improve. We were promised by the owners Monica and Allise that they their program would help her and we signed up for a program with the cost of $10,000.00 (Ten Thousand Dollars). About 1/2 way through the program, we voiced our disappointment that we were not seeing any progress. They retested her and several of the results were LOWER than the initial test. The program proved to be more anxiety producing and frustrating for our daughter. On their website they state "Train the Brain. Get smarter. Guaranteed. Well that is not the case. We completed the program and our daughter was retested and the memory issues we originally signed up for were NOT better and we still did not see any improvement. They said their "test" showed an improvement, so they would not refund us and honor their guarantee. They gave us unrealistic expectations and we feel preyed on our desperation as parents searching for ways to improve the quality of our child's life and life skills. We just came back from a meeting with an attorney and they denied a refund, only offered more training. Our daughter will not return and we have already invested too much time and money into a program that promises a lot and does that deliver the results that are seen in school, life and daily activities. Tests done by the Bergen County School district had to reclassify her and recommended additional support and reflected how just low her memory skills have remained. LearningRX is a franchise that only goes by their tests that has proven to be skewed to their benefit, thereby finding a loop hole so their guarantee is just a marketing ploy.

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