APX Alarm REVIEW: Customers feel safe, confident, and secure when doing business with APX Alarm. APX Alarm's commitment to client satisfaction, except

15th of Oct, 2007 by User171651

Ripoff Report Verifiedв„ў REVIEW: EDitorвЂ™s UPDATE: Positive rating and recognition has been given to for its commitment to excellence in customer service. Ripoff ReportвЂ™s discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems. The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire. The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized. Ripoff Report Verifiedв„ў .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. Statements from company executives вЂќ"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.вЂќ STATED IMPROVEMENTS FROM THE COMPANY. We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns. As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.. NOW TO THE ORIGINAL REPORT THAT WAS FILED ----------------------------------- APX ALARM ANSWERS The REAL Truth, I've been on the inside Provo Utah Not exactly a ripoff report, but as I read so many complaints about the ethics of this company, knowing firsthand the people they hire, I agree with all complaints 100%. I have worked for the company for two years, and will probably work a third at this rate. I am a poor college student trying to make an honest buck, and this job allows me to provide a service for people really needing protection, with good compensation. I have been pressured many times by managers and regional managers to be pushier in my sales approach. Daily meetings were about getting people to sign the contract quickly and covering our butts against honest questions. I have heard employess brag about lying to customers saying they could cancel anytime, etc. I know people that have run deseased people's credits in order to set up the system. There is a curteousy call made at the end of the sale to go over the contract agreements. It's intended to cover the companys butt when someone calls in and says that they didn't know this or that. Many salesmen pretend to be the customer, answering recorded conversations of yes and no to finalize the contract terms. Many salesmen forge signatures. So many times the opportunity has presented itself for me to make a quick buck by basically lying, but I couldn't do what these guys were doing. I don't make as much as some of the big dogs, as the more you sell troughout the summer moves you up the payscale. These guys just want you to keep the system until January when they have received their final check from the company. They seem to not care that people's lives are easily damaged by a negative experience such as this. Because I am so fed up with the ethics of people they hire, I AM SO WILLING TO ANSWER ANY INSIDE QUESTIONS THAT COULD HELP YOU CANCEL YOUR CONTRACT, ETC. The company publicly looks down on these guys, but behind close doors they are worshiped. Knowitall provo ut, Utah
U.S.A.

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