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| ServiceMagic ServiceMagic scams and cheats contractors out of hard earned money. Internet, Colorado |
| 26th of Dec, 2011 by User471261 |
As a contractor looking to expand my small company I turned to internet marketing. After a google search, a company called service magic kept popping up. I now know this isn't a result of good business as much as good marketing. An enthusiastic salesmen promised me the world over a phone call in order to get my credit card and sign me up. Some of the things he promised me was a definite return on my investment, and VERIFIED leads from consumers searching for services my company offered. Much to my disappointment, I didn't receive either. Now, I understand that I will not win every job that I bid. However, when I am paying over 50 dollars for a consumer lead, I would expect to at least have the opportunity to bid that job. 9 out of 10 leads from servicemagic are dead ends. Either curious people testing the system or disconnected phone lines. For every person who types their name into servicemagics system, there are 5 contractors being charged over 50 dollars. When you notify servicemagic about their dead end leads, expect something along these lines. This is a live conversation with a service magic agent. Bill: Welcome to ServiceMagic's live chat, how may I assist you today? Jason: Hi bill, i recently submitted a credit request for job number
4008xxxxxx Jason: i'd like to re submit this request because both times if
contacted this lead they've told me they only submitted their information to
see how the system worked and had no project to pursue Bill: I'm sorry to hear about that Jason. Bill: Thank you for being a member of ServiceMagic Jason. Was this
person also someone in the same field as you? (i.e. a competitor testing the
system?) Jason: If I were to guess I would say yes but I can't be sure. This
isnt the first time I've gotten a lead of this nature and most of the time it's
other contractors seeing how the system works Bill: Oh, I'm seeing as I look through the account that a credit
request has already been submitted and denied in regards to this lead. Jason: Yes, thats the issue Jason: it's been denied but that hardly seems fair to be charging me
for people experimenting with your system Jason: I'd like to pursue it further and reach a more acceptable
solution Bill: The reason it was denied is because this isn't the first request
they've done in general. (The previous ones were in relation to their boiler
heating system.) We also didn't find a matching company, even just checking
things out, in our service professional databanks. Most times a professional
testing the system by creating a lead also creates a professional account for
themselves. Jason: well, we dont perform any boiler work so it would seem to me
they submitted the request under the wrong category because as i said before,
when I called regarding the lead sent to me they assured me they had no
intention of even considering a sunroom and that the request was submitted as a
result of error Bill: Did they state that they were trying to find professionals for a
different type of work? Jason: No they stated the request was submitted by mistake, if you'd
like, i can call them back again and sort out the details but I was under the
impression ServiceMagic was responsible for that kind of work Bill: With most credit requests we make an attempt to contact the
person in question, to verify things one way or another directly with them. We
aren't always to establish live contact though. Jason: and if you are not able to establish contact is a credit issued
automatically Jason: ? Bill: Actually no. Typically if we don't make live contact we will
tend to deny the request. Jason: on what grounds? Bill: We did not verify that the lead had a situation our
credit is intended for. Bill: Oops, typo. Bill: We did not verify that the lead had a situation our
credit *system* is intended for. Jason: Well thank you Bill, you have single handedly convinced me that
ServiceMagic is a dishonest company and that I should cancel my account. |
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Jason -
I'm sorry to hear about your experiences with your leads recently. The leads that we provide are targeted leads by zip code and by the type of work that the customer selects. Most ServiceMagic professionals do find a return on their investment when comparing dollar amount that you spent compared to the amount that you bring in when you land a job. We would like to have a chance to speak with you in more detail about your account because we want you to find your return on your investment with us. Please don’t hesitate to contact me by phone 303.963.8066 or by email at mblack[at]servicemagic.com.
Thank you,
Mandy Black |
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