Since then we have been charged $.75 over the "residential rate" EVERY time. The difference between the two prices is 55%-60%. ONCE in 2006, when I chased it all the way up the line in iNergy, they agreed to correct our invoice and we received a $200+ "discount". They have refused any other price correction since.

They have been rude, obnoxious and down-right threatening. Their standard get-down-to-it answer is "We can do whatever we want to your contract price. There's a Force Majeure clause on the back (of a contract I have never seen and never signed) in the fine print." And, "If you don't like it, you can pay us $1,500 (supposedly a huge discount) to come dig out the tank and go get a tank and propane from someone else."

At this point, they owe us $4,452 (and counting) in overcharges. My advice: NEVER do business with these folks. They cannot be trusted. And don't even have the decency to correct a situation when they are cold busted.