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| Lloyd Services Group, Inc , CertaPro Painters of Hickory / Catawba Valley CertaPro Painters - Violated EPA rules, fraud, misrepresentation, unfair bus |
| 27th of Nov, 2011 by User160103 |
| I have been a victim of fraud, misrepresentation and unfair business practice; I have been scammed and later threatened by CertaPro Hickory franchise’s owner, Harold Lloyd, and his employees. On 9/19/11 I asked for an estimate for painting and repairing my home. I met with the CertaPro Hickory franchise owner, Harold Lloyd, at my home and went over the job I required. I also pointed out the location of two areas of rotten wood that would need to be replaced before they could paint. I asked how much he would charge me; he said, “No, just the materials.†Then he explained to me the procedure they would take in painting my house: one painter would spray paint the wall, and another would use the roller to give it a nice, smooth look. They would also remove the shutters to paint the wall behind them so I wouldn’t have to see the old, unattractive paint again. Then he gave me an estimate and contract which did not include any of the details that he had explained earlier to me. Although he did not include my concerns that I had pointed out in our conversation in any part of the contact, I wasn't suspicious of him at that time because he represented CertaPro, a company supposedly 'Proven and Trusted Experts in Painting'. From CertaPro's website: 'With every painting project, we're committed to providing the highest quality work and professional service in the area. Residential painting or commercial painting, we're dedicated to the process of certainty – of a job well done. Whatever your needs, big or small, CertaPro will provide a professional quality paint job and an experience you'll be thrilled with. That's our promise, that's Certainty. Start your CertaPro experience today! Delighted to serve. Certain to satisfy. CertaPro Painters of Hickory & Statesville, NC is the painting company of Certainty. Interior painting or exterior painting, we are certain to exceed your expectations. We are certain to focus on every detail. We are certain to create an experience of positive and lasting value for our customers. Let us show you the impact of our brand of Certainty. We are also EPA Lead-Certified Renovators and Green Certified.' How reassuring! Reality turned up a different picture after they attempted to paint my house: Trust: He said replacing rotten wood was not in the contact, so he’s not responsible for it. As for the painting methods that he explained to me at the beginning, none of that took place. Committed to providing the highest quality work and professional service: Their work was shoddy, sub-standard, cursory and unattractive. In the first instance, they did not clean or prepare surfaces properly. They primed and painted over dirt, rotten wood, old cracking/peeling painted areas. They did not cover the ground to collect and dispose of paint chips or dust, and they failed to cover areas that should not be painted on. After painting, I could still see the old paint color showing through in many areas. Also there was no clean up after the work, even though this was stipulated in the contact. They painted areas with a color convenient for them, not the color I requested. CertaPro Painters strives to provide the best customer experience: 10/14/11 Mr. Lloyd screamed at my face and told me to "BACK OFF" and let them do their job after I told him that his painters were trying to paint on rotten wood. Then 10/16/11 around 5:00pm, when they were finishing up the job, Mr. Lloyd came to check the state of work. I pointed out several areas with issues that needed to be corrected or touched-up. Instead of admitting it and correcting these problems like a professional painter would, he refused to correct most of my concerns. In additional, he was abusive by pointing a finger at me and screaming at my face, “YOU ARE PICKY, TOO MUCH… YOU ARE PICKY!†On 10/17/11 around 5:15pm, the painters came back to re-do the awning. I asked a painter to touch up an area that he missed; however, he would not; instead, he told his supervisor. Immediately, the foreman scolded and threatened me. Two years warranty of their work: That's a joke! They refused to correct issues while they were still on the job site. EPA (Environmental Protection Agency) Lead-Certified Renovators: Mr. Lloyd failed to provide me with an EPA brochure regarding lead paint issues on residences built before 1978; my house was built in 1949. He didn't mention the rules or ramifications at all, nor did he offer any methods for keeping the site safe for my family and his employees. The issue of lead paint was never brought to my attention. I learned about the EPA rules from other painters after I fired CertaPro. This is most alarming because not dealing properly with contaminated paint and dust could cause serious illness to my family and animals. *****11/23/11, I received the lab test result back from EMSL Analytical, Inc for the paint chips that CertaPro scrapped off and left around my property. . This is the direct wording from the testing of the paint chips left in my yard. “Your result was 3.9% by weight of the sample used. HUD/EPA defines lead based paint if it is 0.5% or greater which yours is greater than.†I don’t think the painters aware of the lead poisoning because they spoke Spanish and hardly understood any English. I truly hope that they will not encounter any health problem due to their exposure. 99% Customer Satisfaction: The only reason that I can think of as to how they get a high customer satisfaction rating is because true feedback to their website is not allowed. In the country that I came from, we don’t need to have a written agreement or a contact when you hire someone to work on your property. We trust each other verbally. Service providers will perform services as they said; we pay what we agreed upon once the job is completed. Now I’m in a different country, a law-suit country. I have never had problems with any contactors before. They completed the job professionally as they said, and corrected it if I have any concerns without arguing or threatening me. Unfortunately, CertaPro is totally different from them. This make me wonder, just because I’m not American-born-like. So, they think they can just take advantage of me and threatened me as bonuses! There were two mistakes that I had made from the first day that I met with Mr. Lloyd:- 1. Trusted and hired CertaPro to paint my house. 2. Gave Mr.Lloyd and his crews chance after chances to proof that I was wrong about what they were doing to my house. Instead of correcting it, they constantly lied and threatened me. |
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