Toshiba Do NOT buy a Toshiba product! Internet

9th of Nov, 2011 by User900676

My family will never buy a Toshiba computer product again. My dad purchased a Toshiba Satellite L750D-ST4N01 for me on August 31, 2011. I have had the laptop for less than 2 1/2 months and have already had multiple problems occur that could not be resolved to our liking. Upon opening and removing the brand new laptop from the box it came in, I discovered that the function button was malfunctioning with respect to the brightness of the screen. Immediately after I found this problem I called Toshiba Tech-Support. They decided that I needed to remove the battery, hold down the power button for 15 secs, re-insert the battery, and it would fix the issue. It did. but soon after, multiple problems arose out of that one. After I had fixed the brightness through the removal of the battery, within the next 2 weeks I was getting the Blue Screen of Death (BSOD) multiple times. It was over 4 times. The next issue was that my battery was not holding charge very well and the battery icon in the bottom right hand corner was inconsistent with the 'percentage charged' and '# minutes left' notifications. I once again called the tech support, they said I shouldn't be letting my battery drain before recharging the laptop. I said how is that bad for the computer?? because the whole point of a laptop is for it to be MOBILE. If I wanted to remain in one place constantly and stay hooked up to the electricity outlet I would have purchased a desktop!! So, they decided that i needed a new battery and that they were going to charge us $129.20 in order to get that battery. They promised that once we shipped our old battery back to them, they would refund our money. It is 11-10-2011 and we have yet to receive the refunded amount of $129.20. I received the battery and have had no problems with that so far. But, my next problem for calling tech support was because my web camera would not record video. Even through the 'Web Camera Application' that comes on the laptop itself, i get an error message saying 'Record Video Fail'. Furthermore, whenever i use the web camera, it tends to change colors from bright green to pink to blue, etc. The camera will also turn excessively dark often and it can only be fixed temporarily by restarting the laptop. for this problem alone, i had to call toshiba tech support 5 times, and to date, the issue is STILL not resolved. They have claimed that it was fixed after each call i ma de to them. They made me do a 'system restore' on my laptop over 3 times. i had to remove, back up, and re-install ALL of my programs and file and documents each time. Finally, I called toshiba tech support with my dad next to me so that he could talk to them because after so many failed attempts at trying to fix the web camera, they said that i need to send it into the toshiba depot because the issue might be a hardware defect. So my dad and i called back and tried to explain to the tech support people that i cannot possibly send in my computer because the estimated time to get it back is between 2 and 3 weeks. i am a student and have finals coming up soon. we were escalated to a case manager named Carolina. we told her that it is absolutely ridiculous that our BRAND NEW laptop is functioning so poorly. we said they could either refund us our money or send us a new laptop that isn't defective because we cannot keep calling tech support multiple times a week just to have our problems halfway resolved. Carolina said that the standard warranty dictates that it is under Toshiba's discretion to decide whether or not the laptop is irreparable. if so, then they will send us a new laptop. but she said it herself, in most cases, Toshiba will NOT replace a customers laptop. either way, shes said, we need to send in the computer to their depot. we tried to explain to her on multiples grounds that it is absolutely impossible for me to do so because of my school work. she replied, "have your daughter go to the library and do her work there". SERIOUSLY?! if i thought that was convenient, i wouldn't have flipping bought a LAPTOP! she was so incredibly rude and kept dismissing our needs. the fact that i have had to call toshiba over 10 times and STILL have unresolved issues is ridiculous. we thought that by buying the laptop through toshibas website, we would receive better service. NOT TRUE. at least if i had purchased the laptop through Costco or some other store, they would allow me to return the laptop within say 30 days or so. Toshiba will not let you return the computer even if it is defective! you buy it, you're stuck with it. My family has bought numerous Toshiba laptops in the past: my dad has one, he bought my sister one, my mom has one, and now so do I. With this level of loyalty to a company, I expect a level of respect and willingness to try and meet the customer's needs, considering we have provided Toshiba with such constant business in the past. i advise you all to buy other brands of laptops. personally, i will be buying laptops in the future from Toshiba's competitors. i am a bsolutely apalled at how poorly they tried to accomodate us. Never again will i buy a toshiba product.

Track this Report 1 Comment | Post a Comment

Comments

4040 days ago by CBELL

Toshiba has GARBAGE PRODUCTS AND POOR CUSTOMER SERVICE. THEIR PRODUCT AND ACCESSORIES ARE ONLY GUARANTEED FOR 90 DAYS. FOR A TELEVISION THAT COSTS $3000.00 THEY THINK YOU SHOULD BY A D95-LMP LAMP EVERY 90 DAYS FOR AT ADDITIONAL $436.00 A YEAR TO OWN A TOSHIBA TELEVISION. I DONT TINK SO. I WILL NEVER BUY ANOTHER TOSHIBA PRODUCT AND MAKE SURE MY FRIENDS AND FAMILY DOES NOT BECOME A VICTIM OF TOSHIBA!!!