SKYBEAM scam, scam, liars, no customer service, run! Arlington, Texas

27th of Dec, 2011 by User820441

I have had skybeam for almost 2 years now and had no problem until I moved 4 months ago. Now granted, there was the long wait time to talk to any living person with the horrible music that doesn't change. But my speed was awesome, never had a problem with my phone. Life was grand. Fast forward to the present. As I type this I am on hold for 41:03 to speak to a living person in hopes they can fix the horrible things they have done to us. on 8-1-11 we moved, 3 miles away from where we were living. Called to move service over. No problem, they came and hooked us up at our new house, had a few problems finding good service, but things were ok. Phone worked, internet worked, not as fast as at our old house, but I was told we were at 100% and didn't need to be repositioned. Ok. You are the experts. My first bill comes, I pay it, but I now have two accounts, and I paid the wrong account. They turn off my service because I didn't pay it. huh??? I called, waited 45+ minutes got ahold of a living person, they told me to make sure that i paid the right account because the other one was for the old house. No problem, they said that it would be gone when they came to pick up the equipment. I said no problem, they could pick it up any time, no one was living there and we still owned the house. Next month, the bill has doubled. ??? They are charging me late fees and threatening to disconnect my service again?! I call and talk to them (45+ min of waiting and listening to the long list of outtages, my area was listed but I didnt' have any outages) tell them that they need to come pick up their equpment. They tell me not to worry about it, it will be taken care of.
Following month, same issue but they disconnect my service for $7.00 that I didn't know about (oh yeah they charge late fees and reconnect fees too now all of a sudden). I call and tell them look, I have had no phone service for 2 weeks, this needs to be fixed, I have not been able to talk to a human without using my cell phone minutes and using an hour or more at a time is making my cell phone bill go up. They need to take care of getting the equipment at my old house because I am tired of having two accounts and them charging me interest and late fees and things like that. The guy I talked to in tech support kept me on the phone for almost 2 hours. Figured out I needed a small silver box and promised I would have it in 3-5 days. (that was Dec 5).
Skybeam has since turned me in to a collection agency because they did not do their job. They still to this day have not picked up the equipment, are still charging me (after they said they squashed it). My husband spoke with someone and they said they had it taken care of, the collection agency is still calling continually.
I still do not have the box, my speed is slow, collection agency is calling me, I am on hold again.I find out that the billin supervisor only works half a day because she left at 12:00 (which was my first call to them today with a 45+ min wait). Finally get ahold of billing, they tell me that the person who was supposed to take care of this, didn't do it correctly, but she has taken care of it now and the supervisor will contact the collection agency in the morning when she gets there. We will see...Then I find out that the guy I spent 2 hours with to fix my phone, no longer works there and didn't put a single note into the computer except that I called, he never issued the ticket to fix my issue, billing will not issue a refund on my lack of service for over a month because he did not make any notes, but they will consider issuing a refund from the 5th, but there is still 2 weeks that I did not have service that they will not compensate for because someone didn't make notes. Get back over to tech support and they can't do anything because of the past due balance from the equipment on the other account even though he can see that the notes say that they are going to get rid of that and it should be a zero balance. Now I am waiting again for them to call me back to figure out what to do with the balance that isn't allowing them to send me the box to get my service working, and after that I have to sit on hold for who knows how long to talk to someone in tech support AGAIN and troubleshoot AGAIN so another 2 hour phone call at least. We will see how this turns out, or we will just go with someone else and say forget them.

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