Consumer reviews and reports on scam companies, bad products and services
topjerseyfactory Bait and Switch, Internet
14th of Nov, 2011 by User136737
I ordered several soccer team shirts and jackets from this company. They charged my credit card and a couple of days later emailed me that the shirts I ordered were out of stock and they wanted to substitute at their discretion. I informed them I did not want substitutes as they were gifts specifically requested by my grandson. I told them to cancel the order and cancel the charges. Several days later they emailed again and asked if they could substitute if they gave me a pair of sunglasses. I said no. At this point I notified the credit card company to refute the charges. I also let topjersey know. Their reponse was if I did not tell the credit card company they would refund my money but it would take around one month to process the papers. If I told the credit card company they would take 3 months before they would process a refund. To date I have not received a refund. I copied all correspondence to the credit card company and am sure I will not be held liable but that is not the way a company is supposed to do businesss.
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