Consumer reviews and reports on scam companies, bad products and services
Sears Home Repair
Sears Home Repair HORRIBLE customer service, wont issue promised refund, can't get record straight Internet, Internet
3rd of Aug, 2011 by User156958
My street address changed for 911 purposes. When I notified Sears, instead of changing my address, they opened a second account under my name. Therefore subsequently, (several months later), when I scheduled an appliance repair, although I had a service agreement, they made me pay for the repair. They recognized their mistake and said they would refund me, but several months later, I still have not received the refund.
When I scheduled another repair, they scheduled it to my old address. When I call them, they tell me that my old address is no longer in their computer.
I cannot get them to refund my $380.00, and I cannot get them to schedule a service call to the correct address. When I call them,. they show no concern or willingness to rectify either situation. Their only response is to tell me what their policies are. Absolutely shameful, frustrating, and bordering on illegal!!!
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Comments
4844 days ago by Anonymous
All of my questions stelted-thanks!
4843 days ago by Anonymous
YMMD with that aenswr! TX

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