Sc Auto Crappy repairs, terrible customer service, will rip you off Santa Cruz, California

6th of Jan, 2012 by User766316

Took car in for check engine light and asked to have timing belt replace. Informed them of possible engine damage but was told it was a-ok and sent on my way. Car died less then 24 hours later. Towed back to shop where severe engine damage found. They said they'd would cover labor if I paid parts. They had car 4 months trying to figure out if they should replace engine or fix the parts in it. After 4 months they got new engine, installed it and it had problems. This was not my fault it's the fault of the place where engine was purchased. So second engine ordered then they have the never to get snappy at us for asking why it's taking so long to install the 2nd engine, they had my car for 4 months!!!! I had any right to be seriously pissed off!! then they tell me it will cost $800 for 2nd engine because first one was free. That was not the agreement, but paid the $800 just to get car back. Planning to take them to small claims court and demand money back. Car broke 3 months later, not a chance in hell I'm taking it to them. Also car smelled like cigarette smoke(I don't smoke) and the tie rod broke after having it back less then a week. Something they would have found had they test drove it just around the block. Thankfully it broke in small neighborhood and not on the busy highway. I would have killed people going 60 on highway. Do not bring your car to them, even if they were the last repair shop on the planet!!

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