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| russianflora.com Customer Service Incompetence and Ineffectiveness, Cambridge, Massachusetts |
| 21st of Nov, 2011 by User708270 |
Here are my issues with them: 1. The online customer service was not that efficient at all in answering all my questions that I asked them. I spoke to a customer service representative who was very inefficient in answering all of my questions. The customer service representative name was Nataly Turner who showed and demonstrated great inefficiency. It was a great and absolute shame and disgrace. 2. There are also location issues and challenges with this site and company. This company refuses from what I gathered to set up operations in certain locations deeming them "inferior" no doubt and so because of this their so-called "claim" to ship all over the world is not that solid a claim at all. In the area of deliveries one will know that certain locations where a delivery business has set up their office can help in the speed of its deliveries and how quickly a delivery reaches where it has to go. This is not the case with this company in its refusal to set up at certain locations and so deliveries can be expected to be rather slow, limited or restricted. I was absolutely not impressed with the customer service and their answers at all. Fancy sites can still be full of problems and this is the case with this one indeed where it own flaws are fully exposed. (Note: Never let them tell you that there aren't flaws like these with this site and with this company)
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Response from company's President:
I researched the matter: we have no record of any conversation with our customer service team. This person did not even identify himself. He is not our customer, not even a prospect.
Interestingly enough: after further research we learned that the IP address of these postings coincide with the person's who sent us the following email 1 week after this post:
<<
Hello,
We noticed your company's site is listed on http://www.complaintsboard.com
You may know who this complaint is from. Unfortunately, whether the complaint is justified or not, a listing on a powerful website like http://www.complaintsboard.com is eventually going to show up on the front page of Google when searching for your company name, or your personal name, and can be devastating to your business. In some industries, up to 70% of potential customers do an internet search on a company before deciding whether or not to purchase. Because most companies have very few positive reviews on external websites, a complaint can unfairly give people a bad impression of your company, and cost you tens of thousands of dollars in sales.
Our competitors will offer to remove this complaint, but when questioned, what they really mean is that they will try to hide the complaint, or move it down Google's rankings over a period of months, so that less people see it. The complaint will still exist. We, on the other hand, erase the complaint completely. It is our guarantee, and you don't pay us until the complaint is gone from http://www.complaintsboard.com and the search engine. This process usually takes 1-2 days. Our organization has been in business for over three years and we have helped hundreds of clients protect their business from complaints. Prices are likely less than you think.
If you have any questions, you can contact us at 1.877.414.2272, or just reply to this e-mail.
Thanks!
Sincerely,
ORM Consultant
OnlineProtection
>>
It is a truly an interesting lead generation technique that this company deploy. Very creative!
Also, look at the series of comments from TruthIsNowTold on his own post! Little talking to himself?
Lastly look at the posts by http://www.complaintsboard.com/panel.php?action=profile&subaction=summary&type=complaints&id=738050
87 complaints for bizarre reasons to complain, similar to the above...
I am happy to provide a documented proof that this company uses this as a lead-gen technique to get removals processed and make $$.
Regards,
Dave Sconti
Chief Technical Officer |
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