PetRider.com

PetRider.com Pet Rider, Dept.IWEBMAIL Pet RIder RipOff on fees Fairfield, New Jersey

18th of Sep, 2011 by User269472

Pet RIder RipOff on fees: *Before* you order, you see a projected order summary that includes $6.99 for "Postage & Handling". BUT AFTER you give credit card info. they add on *another* charge, "Processing Fee" - as if "handling" charge wasnâ€™t' enough.
This is completely dishonest. Never seen such a blatant ripoff before, it ought to be illegal.

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Comments

4661 days ago by Grobant

I went to the web page https://www.petrider.com and started the order process. First you have to indicate "How many sets would you like today?" then "Please enter your credit card information below". It takes you to various pages where you can choose to upgrade to the "Deluxe Pet Rider" etc.

But I decided against ordering, and closed the page without finalizing the order. Within a few minutes, I received an e-mail from [email protected] - Thank you for your order! - Order Total: $66.94.

I immediately phoned Telebrands Customer Care - 1-800-777-4034 telling them what happened. They told me to phone after 24 hours of placing the order because they cannot help me. I was charged $66.94 the very next business day.

When phoning again they were willing to refund me $59.95, still charging me for shipping & handling. After raising my voice, threating to report them etc. they promised to refund me in full and I can keep the product. This remains to be seen.

I order quite often online but never did I experience this. How many people are getting caught, keeps quiet and just pay-up? This company should be dealt with.