Rock Auto Rockauto.com not dealing fair Internet, New Jersey

26th of Sep, 2011 by User820902

After placing an order for Centric brake pads and rotors on
a Friday night, I compared Rock Autoâ€™s shipping cost of $75 to the tire rackâ€™s
shipping charge of $31 for the same parts, and called to cancel the order two
hours after placing the order. I was told the brake parts for my Mazda protÃ©gÃ© were â€œspecial orderâ€ and Centric, Rock autoâ€™s supplier, normally would not cancel an order. I donâ€™t understand how pads and rotors for a Mazda protÃ©gÃ©
would be â€œspecial orderâ€ and how when I placed an order on a Friday night, that
two hours later, I could not cancel the order.
The person I spoke with offered no other option except saying they would
email me on Monday if the order could be canceled, but said it was â€œdoubtful. On Monday, I got a UPS tracking number but the parts had not
shipped, yet I was not allowed to cancel the order. The parts shipped on Tuesday. I see they have a lot of positive reviews, but is it just
me, or do most of the review look like they were written by sales people and
not actual customers? My advice is to stay away from Rock Auto and use a more
reputable part supplier.

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