When family found out what had happened, they took her to her bank the next day but the check had already been cashed. Then they called the phone number on the receipt to say she didn't want the meat. Catherine at the Greenville office was very pleasant and said to contact Rose at the North Carolina corporate office. Rose was extremely helpful. My mother's bank faxed the endorsed check to Rose and she refunded the total amount. Within several days after the purchase the refund was deposited into her checking account. A nice man came to my mother's house and picked up the meat. Great customer service from both the Greenville office and the NC corporate office! It took several calls and determination but the effort was worth it. The salesmen are another story! To cancel your order, BE SURE TO CONTACT THEM WITHIN 3 DAYS OF YOUR PURCHASE!