Midcontinent Communications

Midcontinent Communications Disclosed private information to unauthorized person and then changed records to reflect incorrect data. Bismarck, North

15th of Aug, 2011 by User526001

After 3 months, Midcontinent decided to disconnect my 18 yr old sons account (bill is paid in full) due to an delinquent account my middle daughter has with them. My middle daughter does not live with us and we don't have anything to do with it. When my oldest daughter called to find out why the services were disconnected (no prior warning was given), an account tech named Katie began going into detail with her about accounts that have nothing to do with my son. My name nor my middle daughter's name was attached to his account at that time. When I found out what was going on I told my son to add me so that I could call and find out what the deal was. Last night I called and was informed that Katie had every right to disclosed that information because I was listed on the account. Hold on.. At the time of the original call with Katie I was not listed. And after talking with the individual more it has became apparent that the data has been changed. I asked to be removed from the account and to my knowledge this has not taken place. Midcontinent is basically holding my son's account hostage to gain funds from his sister. I didn't think that was legal. Midcontinent is huge up here in the Dakotas because there is no other cable provider in a lot of areas, they feel they can run a business any way they want.

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