HighStreet

HighStreet highstreet.nl Double charged Visa for one order Amsterdam, Internet

25th of Mar, 2011 by User367482

PSH Lifestyle Promotions, also called Highstreet and highstreet.nl, received order #4616 online at hightstreet.nl from me on February 23rd, 2011. On that day, I received a confirmation from them for the order but I also received another notice called order #4615 which was identical. I didn't think this would be a problem at the time and assumed the "#4615" was merely a typo. Then, on February 25th, 2011, I discovered that there were two charges from this company for the exact same amount. I cannot call Netherlands and couldn't find a phone number for them so I used their online contact form to advise them of their double-billing problem and request the second charge be returned to me. The ticket ID was BKS-285385. This was never responded to yet. On March 6th, 2011, after no contact had been received, I filed another ticket, NPS-762762, directly to the Sales Department labelled Critical demanding that the fraudulent double charge be removed from my Visa. On March 10th, 2011, the sales department emailed me and asked for the details of the order and the second fraudulent charge. I sent that to them immediately including a copy/paste from my online Visa transaction history. They responded and said they were both the same transaction and they wanted the details from the second transaction (even though I put the details for 4615 and 4616). I immediately emailed them back and told them to look and notice that it is 2 supposed orders and to look for themselves at their own records. On March 24th, 2011, I received 1 order from them. I did not receive the second identical order they charged me for nor have I received my money back. I have contacted them repeatedly and they have simply ignored me ever since March 11th, 2011. Their records will clearly show two charges but only one order made, processed and sent. This is theft.

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