| GoSouthernMD |
| GoSouthernMD Robert Remitz BUYER BEWARE - Rob Remitz tempe, Arizona |
| 27th of May, 2011 by User409630 |
BUYER BEWARE:
Rob Remitz ( GoSouthernMD) is a slippery, scheming, CON MAN that lies thru his teeth !! I ordered a scooter that was advertised as a GT-3 model .... What I received was a clone from ELECTRIC WHEELS - Model EW-36.
The Advertised price was " MSP $2999.00 - Our price $1499.00 - You save $1500.00" Other dealers that handle this same machine list the MSP as $2300.00 or $2100.00 !! -- So what he's doing is jacking up the price .. to have you believe he's giving you a DEAL, making a great profit for himself, as he advertises FREE SHIPPING.... ( shipping is not free -- but is included in his MARKUP price !!) The unit I ordered origially was a CARGO model ... for which there was an additional $400 charge on top of his advertised price of $1499.00 ---- he claimed it was enroute from China and there would be a 6 wk. delay .. and sold me on the idea of a "shorter" model that was easier to ship,.... ( big deal.. all of 2" shorter ?? ) As compensation for the difference in purchase price, he verbally offered to send me a trailer ( supposedly a $300 value ) -- and refund the difference of $100.00 ---- saying the trailer was enroute to him from another dealer and would be shipped out the same day as he received it. As further "compensation" for the switched order .. he offered a Canopy for free -- that would be shipped with the trailer. After researching the trailer on several sites, I found it sold retail for only $191.00 with free shipping !
In checking "MY ACCOUNT" there was nothing mentioned on my order except the Scooter !!!! Nothing was documented that he had offered verbally on the phone ! I smelled a rat ... after a week when nothing arrived ... and emailed him my request for an IMMEDIATE $400 Refund. His reponse was rude ... and contained some kind of a credit advice from a hokey company, PAY TRACE ... showing the refund "KEYED" , thereby meant to pacify me? I checked the headers in the email ...and the "receipt form" plainly said " not processed" ! ---
A Legitimate vendor would simply have used a card swiper machine to issue credit !!! -- THIS WAS YET ANOTHER STALL ! I contacted my Credit Card Bank .. they plan to burn file FRAUD charges if the $400 CREDIT does not show up on my account within 10 days ! ( sorry, Rob... you done picked the WRONG Turkey to pluck this time !)
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Further information on this SCAM company and owner can be found on "http://ripoffreport.com"
Many other have been scammed in similar manner. Either they never received the merchandise as order ... or were promised a refund . and are STILL waiting !!
Do a SEARCH for GoSouthernMd.com and Robert Remitz.
His rebuttals are ridiculous ... coming up with more lies and Hostility towards customers and former business associate who has refused to sell to him or have further dealings with him, because of his shady and devious mode of operation.
Also check "new" complaints at the RIPOFF REPORT site. There's more every few days ! |
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Here you go ma'am. You are less then 10 out of 50, 000 that no matter what I do I can not make you happy. We have returned so many of those "Cargo Scooter" back because people want a "great price" but want to use us to test them. When they find out they are really big they want us to return it at our cost. I am not selling these units anymore because it has cost us thousands but I do not expect you to understand that as a business owner.
Did you get the difference in money for this scooter? Yes
Did my shipping company wait over 4 hours to deliver it because you forgot that we were going to be there? Yes
Did you call over and over and over trying to find the status and we accommadated you even after business hours??? Keep in mind that we were way under our terms and conditions? Yes
Did you get a scooter and told me that you loved it? Yes
Do we have a track record of very happy customers and no track record of you and how you are in regards to when orders you place go wrong? NO
Things happen and I these cargo units are not in stock. I told you it would be 8 weeks if I can get them and you went ballistic on us and said to, "GET ME MY SCOOTER RIGHT NOW."
While you make your rounds to all these website, I am going to blog you with your information. I will give you one more chance to walk away or I am going to add this information and it will go on my blog including your name and information. We do not take kindly to the bashing of my company, my name and my family when we did everything right. We did nothing wrong here and we made it right.
enjoy your scooter--there is hundreds of people that do.
"I was very satisfied with the results of my recent purchase from GoSouthernMD.com. I was having some problems using my Discover Card so they took the purchase over the telephone. The oxygen concentrator arrived in excellent condition, ahead of schedule. I had it tested for performance and it was well within specification. In a word, excellent work by SMD!"
Jim in Jacksonville
"Southern Medical's service to their customers is second to none."
Joe in Scottsdale
"I will recommend you to anyone looking to purchase the items you sell."
Mary Ellen in Tampa
"Invacare is closed (it's Saturday and the Holiday is coming up). This is why I used you and then [per] your word, I received a Christmas Miracle this morning -- a brand new set of generic adjustable wheelchair legrests...Your service is fabulous. Thanks...I appreciate everything you've done for me so far."
Joe C. in Warren
"Thank you very much Robert for this awesome little nebulizer. It's amazing. If there is anything I need in the future I would be glad to use your company. I appreciate all that you did for me."
Sandra in Hialeah
"Just to let you know, I received the Blood Pressure Monitor and it works properly. I thank you very much for your help."
Mary Ann in Portland
"Great Service, quick response, and they protect you by making security verification telephone calls!"
Lou T. in Livonia
"Excellent choice of products and prices!"
Doug in Stillwater
"Robert takes pride in his company and his customer service; and his talk was backed up by action... I applaud the professional follow-up. Thanks!"
Kenneth in Merrimac
"Their tagline "Great Products-Excellent Prices-Quality Service" describes exactly what we received from this outstanding company. When my husband inquired about a difficult-to-find small inexpensive part, everyone was so courteous and personable, we were amazed. We had searched a long time for a set of tall wheel extenders to fit my older Guardian walker, and we asked a lot of questions, but the rep's patience and volunteer extra research on our behalf resulted in success. Finally we have extenders that fit properly! We were so pleased and grateful for the quality service and terrific prices, we added a snazzy Medline rollator to our order. Care and attention to detail like this are found rarely to never these days. Our thanks for everything, GoSouthernMD.com, you are our new go-to supplier for all medical equipment and supplies!"
NJ in Houston
"Thank you for the follow up. The portable concentrator was delivered late this afternoon.I am very pleased with the unit and service I received."
Terry in Chattanooga
"My order was received this morning on Thursday, May 15, 2008 by UPS in good condition. The product is just what I needed. Thank you for such good, prompt service."
Mary H. in Denver
"Thank you for sending my new nebulizer. I greatly appreciate the service that your company has shown to me. I will box up my broken nebulizer and the other one I received and send it to you next week. Thanks again for the excellent service!"
Sandra in Cape Coral
"Thanks so much for getting back to me. That is very nice of GoSouthernMD.com to let me keep the extra bedside commode buckets. I really appreciate all your work."
Sue in Clearwater
"Thank you very much. I appreciate your prompt response and the attention that your company gives to customers even with small orders! "
Michael in Lincoln
"My sincere thanks to you for forwarding the manual as requested. You may be assured that your company will be on my entire family mailing list for all of our medical needs."
Warren in Tacoma
"I just ordered another Lumbosacral Corset. The last one I ordered just a couple of weeks ago is a little too big but it works, I just think I will feel so much better with a smaller one. I wanted to take the time to thank you for helping me with the first order and to let you know I think that you are certainly heaven sent!"
Julia B. in Dallas
"Thank you for your help. I was able to get a knee stabilizer to my daughter in Mexico."
Elwin in Lansing
"I wanted to thank you for all the help you gave me with the portable concentrator unit for my mom's trip. We made the trip and returned the unit last Tuesday back to Santa Rosa.Thanks again."
Kathy in Santa Rosa
"THANK YOU VERY MUCH. THE SCOOTER PART YOU SENT DID THE JOB AND FIXED IT. THANKS AGAIN!"
Don in Philadelphia
"May I take this opportunity to thank you and all of the people at GoSouthernMD.com for making things so simple and for all your help to a traveler from 'across the pond'."
Pam in Williamsburg
"Customer Service was very helpful providing the information I requested. Thanks!"
Bryan B. in Fresno
"Hi, just letting you all know that the order arrived at the Las Vegas address yesterday while I was still there and everything was great - the low profile cushion may actually be a better "fit" for my father after all, and the extra 16x16 cushion made it usable in his favorite chair. Thanks again, I appreciate the personal attention."
Corey in Las Vegas
"Customer service and all at GoSouthernMD.com, can I say what a fabulous company you are. I live in England and am coming to Virginia on vacation and wanted to rent some aids for my disabled husband. I have spent two months searching via Chambers of Commerce, Tourist Guides and anything else I could think of and was told that there was no-one in the Virginia area who rented such products. Then a couple of days ago someone suggested I try www.gosouthernmd.com and now I have found the right company and got the right product reserved and paid for ready for delivery to my resort. It is such a relief to know that this is sorted out as it will give both my husband and I great peace of mind to know that we have the same mobility aid on vacation as we have here in England. You really are fantastic and I shall certainly come to you first if I plan any more trips to the USA."
Pam K. in London
"Thanks so much. I finally located the order. UPS screwed up. Can you imagine that? LOL You are the greatest. Now get some sleep. I should have the scooter in time for my wife's knee surgery."
Henry in Lexington
"Very easy, organized website. Found just what I was looking for and you had several more items that I will need!"
Leslie in Rhode Is.
"Thanks customer service; the package is set for delivery today. I left a message for the delivery person. Have a nice weekend and thanks again for your follow-up."
Rob in Hayward, CA
"Thanks for the information. The fact that I allowed myself to end up with an urgent need for oxygen is not your problem and you should not be responsible for UPS 2nd day delivery charges.Please figure the difference between 2nd day and Standard UPS Groundand charge that amount to the MasterCard I used to pay you for theconcentrator. Thanks once again for your excellent service."
Leonard in Tucson
"At 10:00 PM on a Saturday night, I had a patient that needed to go home from Duke Hospital's Emergency Dept. To discharge her, I needed home oxygen to be set up in the patient's home. Robert, the owner of the company, arranged to do this for the patient. The patient avoided an unnecessary hospital admission. We really appreciated the rapid response."
Eileen in Durham
"Received the Maxx 22 x 20 cushion this afternoon! Thank you for being so helpful!"
Rita in AuSable, NY
"Thank you so much for helping me and ordering my special cane. I looked everywhere for it and it was nice to know that you could get it done where others failed. Worlds Tallest Man - Aurangzeb Khan"
Mr. Khan in Pembroke
"I just got a happy little email from DHL stating that you sent out my table. Thank you so much! You are awesome! I just checked the DHL service and you sent it over night and they say it's gonna be here tomorrow by noon. I thank you so much for your services and your help. You have a great attitude and I will be happy to pass your name around. Is there a feedback area on your page so I can tell others how great you are. Also, I looked at that 79 dollar table and that's perfect for my wheel chair. That means I can fold this bad boy up and take it anywhere with me. That rocks. Thank you so much again. And if there's anything I can do for you like give you a good recommendation please let me know. Thanks again."
Sean K. in Indiana
"Thank you very much GoSouthernMD.com.I would rate your customer service as excellent."
Doris in Miami
"My credit card account recorded credit for full amount from your company on the 19th of November, 2008. Thanks for your return policy and refund. I will consider your company for future purchases."
Jerry in Chicago
"Thank you so much and I do like the chair and thanks for suggesting the desk arms, it's just perfect. I find it refreshing that your company sells quality equipment for a fair dollar amount. If more people did what you do I believe this world would be a better place, especially on necessity items.Thank you again!"
DiDi in Boston
"Good Morning! The wheelchair is awesome! it glides with no effort & is easy to transport in & out of my car, & with the help of Robert we got the desk arms and that is how I am able to type this note. I'm rating, not only the wheelchair, but also the good service we've received. It's about the whole package/experience. 5+ is my rating. Thank you, Southern Medical for making things easy to purchase at a very affordable price. "
Tom in Eagan, MN
"RECEIVED THE ACTION LIFT CHAIR TODAY!MY HUSBAND SAID IT WAS EXACTLY WHAT HE HOPED IT WOULD BE AND WHAT YOU PROMISED. WHAT A GREAT CHAIR!"
Henry in Philly
"I am so sorry to have caused so much of a problem for you..thank you so much though, because the little walker is working perfectly for mom, she's a little short stuff:) If it makes you feel any better, I have spent HUNDREDS on walkers that people promised me would work for her, and then didn't..I am just so happy to find one that finally did! God bless you!"
Barbara in Sanford
"THANK YOU ALL SO MUCH! YOU ARE WONDERFUL :) Wishing you all a great weekend - you deserve it!!! The concentrator is out for delivery today - Thank you again for everything!"
Carolyn in Michigan
"Thank you so much for your amazing kindness and assistance! I wish that all companies were as knowledgeable about their products and the manufacturers as you are. More importantly, I wish that even half of the companies I deal with would assist their customers as you did.In a day filled with truncated flights, emergency room visits, and hospital admissions, you have been the one bright spot. Thank you for "showing me the ropes". While my father-in-law has been embarrassed and reluctant to pursue real answers about why this machine isn't working, I have high hopes after speaking with you and Jared that I may be able to get to the bottom of this and get the machine in proper working order.I can't thank you enough! "
Kristen in Denver
"Thanks again for all your help Robert!! You were a tremendous help getting the portable concentrator to us just in time!! "
Deborah in Tampa
"U guys r life savers."
Gustavo in Ruidoso
"Both the EverGo and the EverFlo Q are just great! The EverGo really gives my husband the freedom he wants to do the things he enjoys and he takes it everywhere. The EverFlo Q is our bedtime companion and it is not difficult to move. The oximeter is an important piece of equipment and I now keep tabs on my husband's oxygen level. We appreciate your service and your reasonable prices and are so glad we found you. Thank you for being in business to help people like us. Keep up the good work."
Page in Hawaii
"Dear Mr. Remitz, Thank you so very much for the masks and the extra pair of socks!Yours truly, Mr. and Mrs. Baldin****(on a very nice thank you letter)"
Jody in Destin, FL
"From our Customer Service:David Tho*** Called to Thank You for the fantastic job you did...They RECEIVED THEIR NAVIGATOR and are very satisfied. He thanks you for your patience in dealing with his wife too. He asked that I email him a receipt for which I am going to do so and cc you on it. Good Job Rob!"
David in Cleveland
"This is a Godsent. The website is perfect."
Patrick from Plano
"GoSouthernMD.com, Rollator was received on the 10th and tested by the ultimate user who found it to be excellent.A BIG THANK YOU!!!"
Guido in Miami
"Thank you! You and your company have been incredibly helpful...refreshing!"
Tom in Sun Valley
"Thanks for your effort to take care of a customer, it is highly appreciated. Good old fashioned customer service is alive and well. I will have a great trip now.Thank you!"
Richard in Seattle
"WOW--what a company. You did an incredible job of being there every step of the way for my Grandmother and her medical needs. You gave incredible advice on her pressure sores with the SilverSorb and other items to heal it and the great price that we got for the air loss mattress did the trick. We did the rent to own and you saved us time and money. Thanks GoSouthernMD.com."
Joan in Houston
"Got it in the nick of time. I am extremely grateful to you. My faith in you has been vindicated. I wish you all the best in your endeavours especially online business. I hope to buy from you in future. Thank you once again."
Haran in Brandon, MS
"<12-8-09 was the date on this order.> You have a wonderful website. I will be returning often."
Marti in Sun City
"It arrived this morning sometime between 10:30 and 11:15 !! We have it all set up and going. It is as quiet as advertised. Our three cats were frightened when the concentrator initially started up but then they quickly got used to it over the next 10-15 minutes. Thank you, thank you---we are hoping the O2 will help with Jim's wound healing on his lower legs. Jim is most grateful and will certainly enjoy the holidays much more. Have a festive and joyous holiday! "
Danae in Tucson
"I would like to take a moment to thank you for all the efforts you have made to not only get my sister a wheelchair on time but also to rectify the unexpected error that occured with our order. There is nothing more important to a business than customer service. In my mind, your customer service stands over and beyond my expectations. The personal touch that you lend to your business makes it exceptional. I can not tell you how much getting help with such a necessary and personal product means to someone in need. Getting great help and exceptional customer care is something that we will not only remember but pass along to all our friends, family and colleagues in Canada and the United States.Thank you for agreeing to cover the cost of the wheelchair. It exceeded our expectations. You are truly appreciated."
Anny in Ontario
"Thank you so much for helping out the IRS in Dallas. We will be doing lots of rentals with GoSouthernMD.com because of the success of our recent government order. Thanks for your help and I do not know what we would have done with out you. This was a new experience for the IRS and I appreciate all the efforts GoSouthernMD.com put forth to help rent a scooter for one of our employees. You are the best and please tell your accounting person, Crystal, that she went out of her way for us and we thank you so much. It is the great customer service that we will not forget."
Cheryl in Dallas
"robert, This is frank h, from calif, i would like to take a moment and say thank you for providing me with such great service and your pricing is not to be beat. i recieved(sic)my order of a much needed oxygen concentrator in time faster than i thought. you have saved me hundreds of dollars and again your service was great. A Big THANK YOU.PS. i will be referring(sic)you to anybody that has a need for these servives(sic)thanks again.Frank H"
Frank in Montrovia
"Hi Robert, Got the scooter and my mom went on a test drive already. I think it will be perfect for her to get around on while she's here. Thank you so much."
Ginny in Oshkosh
"Thank you so much, all works well now. What do we owe you and where can I send a check? I will contact you when I need to replace any of my equipment, or need new supplies. Again, thank you."
Lynne in San Diego
"Just thought I would let you know that things are going well with my finger(Matristem) and thanks so much for your assistance. I'm constantly utilizing your site for orders and info. As a matter of fact I just submitted another order that I'm really hoping will arrive Friday. I've given your site info to many interested friends already and will continue to do so. "
Seattle in Topeka
"Hello GoSouthernMD, I thought I should let you know that the chair arrived as you said it would when we last talked - just 15 minutes late (not life altering). I have yet to test the chair fully - such as charging it - but the footrests won't be an issue - because of the way this chair is constructed. Thanks GoSouthernMD for handling this and taking care of the Grinch (me)!! - Did I spell the Grinch correctly? It doesn't look correct - and I have no children near by to ask! : )"
John in W.Palm Beach
"GoSouthernMD.com, I apologize for not picking up the liners. I've been sick in bed for the past 10 days. Finally turned the corner today. Thank you for shipping, yet again. You surprise me, every time with your customer service."
Blake in Tempe
"The transport wheelchairs we have been using in DC have been fantastic! We have many people stop us and inquire where we got them. You could advertise here in DC and do many short term rentals - especially for all of the families bringing elderly members out to see the memorials. We have passed on your website to others.You are incredible and thanks!"
Harriett in DC
"Thank you for your rapid response to this event. Your professionalism and concern for "making it right, " is acknowledged and I will have not hesitancy to use your company for other orders nor will I not be afraid to recommend your company to friends, relatives, etc. You did provide as your ad said you would."
Norman in Baltimore
"Unit received today. plugged in and seems to be working o.k. Tracking # was correct.Thanks for the service."
Perry in Alaska
"Wonderful that's fine just so I know. Thank you so much for getting back to me so fast."
Orell in Canada
"Thank you so much for your follow up and taking care of everything. Very refreshing to see a company go above and beyond. I really appreciate it and hope you have a great rest of the day."
Gerilyn in Chicago
"Thank you. Like they say "a picture is worth a thousand words". I probably won't be able to get the masks in the mail until Monday. We appreciate your prompt attention to this. "
Marian in Houston
"Success!!! An oxygen concentrator arrived yesterday!I appreciate your hard work on this."
Karen in Steilacoom
"Scooter finally arrived yesterday afternoon of the 27th. I think I am going to really enjoy it. In the next couple of weeks I may be getting you a couple of buyer's from some guys living here at this complex and a guy who calls BINGO for all the OLD LADIES who live here.Thank's for your help these last few weeks!!! P.S. I don"t Think these guys are just PUFFING about buying GT 3. I guess time will on that point. TAKE CARE"
Russ in Milwaukee
"Thank you, we received our order. We are pleased with your service & products. We look forward to doing business with you again when the need arises."
Tamira in Cypress
"We received the nasal mask (Respironics ComfortGet)in the mail yesterday. What an improvement in comfort and quietness! Thank you so much. I mailed both of the previous masks back to you in one box on Tuesday. I was told you should receive it Friday (today) or Monday. Thanks again."
Marian in New York
"Thanks so much for your prompt attention to this. It has been a pleasure doing business with you and your company. I wish the ramp supplier was as prompt and courteous as you have been. KUDOS. "
Marge in New York
"Thank you for all your efforts. My XPO2 came this afternoon. You got it here right before my trip. "
Bruce in NH
"Hello, last Friday PM, I received MY PACKAGE from you folks...thanks for the follow up. It arrived in excellent condition. I just wanted to say ONCE AGAIN "THANK ALL OF YOU" that got this package to me. I will continue to be your first line customer band spread the word to others. The XPO2 is great and it has changed my life. AGAIN-THANK YOU FROM MY HEART!!!"
CS in Mississippi
"Hi, thank you i just receive the adominal binder today looks good i hope it will help me to heald(heal)faster from my surgery!"
Enia in Miami
"I just wanted to send a thank you email - thanks for taking care of the issues in a timely manner and for supplying a good product and a good price.We are VERY happy with the Respironics oxygen concentrator and highly recommend it (everyone from staff to patients comments on how quiet it is and how portable it is). If I can ever be recommendation for you I'd be happy to (FWIW, this is a GREAT product for out-patient sleep disorder centers)."
Bill in Philly
"Received this morning-- thanks for your excellent fast service!!!-Alan"
Alan in Atlanta
"Yes and thanks for the follow up on the lift chair. I will use your company many more times.Macy Department Store"
Ann in Cincy
"GoSouthernMD.com, Thanks for all your hard work in getting us the 3 and 1 commode for my grandma. You got it to us way before the expected date and because of that we were able to bring her home. We will use you again many more times and we wish to thank you for your incredible service."
Pat in Houston
"Thanks GoSouthernMD for your excellent service and our guests have been very happy with your rentals and your price. We love using you guys.Marriott Buttes"
Janet in Tempe
"Thank you for your help. My Dad is sitting comfortably in the delivered chair. Happy Thanksgiving. Wendy"
Wendy in FLA
"I really appreciate that. If you could just charge us for the delivery/labor plus 2 days rental that would be great. I realize that a lot of the cost is the delivery and I certainly don't want you to lose money on this. Thanks for working with us and have a great Thanksgiving! "
Mike in Sarasota
"CPAP mask is working great and thanks for sending it next day air. Now I can finally sleep. You are a life saver."
Anthony in Atlanta
"1st heard about your company through a Google search. Use your company in Dec 2009. Great Service and I look forward to the great service this year Dec 2010."
Yvette in MD
"Thank you for your help. I received my order(CPAP) yesterday and am very happy with the product. I hope your days get easier with time and wish you a very merry Christmas and Happy New Year."
Denny in OK
"thanks for letting me know you got the scooter. I was very pleased with the scooter and the service."
Mike in Chicago
"I received my order yesterday. Thank you for your time and attention to this matter. Meredith Sent on the Sprint® Now Network from my BlackBerry®"
M in Los Angeles
"I want to thank you so much for taking care of this…..It certainly will make a difference for our trip. I understand that you cannot control the DC adapter going bad on my Invacare XPO2 Portable Concentrator but you rushed it out and backed your warranty. Incredible service."
Cena in Phoenix
"Hello GoSouthernMD.com, Thank You for the info sent by Elina. Moms (Pride Stylus) wheelchair arrived yesterday 2-16-11 and she is very happy with the chair! Thank You for making it affordable for me. It is amazing how much local Medical Supply stores upcharge for medical supplies. "
Dennis in Virginia
"Just wanted to let you know it got safely delivered(Respironics EverGo Portable Concentrator) yesterday! Thanks for everything!"
Evelyn in Cali
"Happy Customer Thank You. Just wanted to thank you for my 2 recent orders which I received very promptly and in perfect order. Order Numbers 2008287 & 2008298 (EverGo Welcome kit w/Everflo Q). Excellent service GoSouthernMD.com!"
James in Texas
"Thank you very much.We tried to do this locally in Richmond VA but whenever we googled wheelchair rental nothing local came up.I guess that’s the problem with having a nice website. Sometimes you get business that you would rather not have.I am in sales as well and I know that while they say “there is no such thing as bad business” we all know that that’s not always true .Once again we thank you for your prompt response and dedication to customer service."
Rusty in VA
"Airsep Warranty issue: Got it! Apparently UPS lied when they Said they couldn't find anyone to accept yesterday's delivery. They never bothered. I made a zillion calls Today to the Chicago supervisors, and Caught the driver. He left the package Outside my door, without ringing the bell. He has some bug in his ear re: Delivering to me. I personally prefer FedEx or UPS Express in this area. They seem more reliable than Ground Service. Anyway, the equipment is here, it is in use as I write, it is doing It's thing, no alarms are sounding, and I want to thank you so much for Facilitating this matter so efficiently and so reliably for me. The service GoSouthernMD.com has provided for me is pretty impressive."
Ms. Brown in Chicago
"Rob (5-9-11). My Scooter(GT-3 Fast Mobility Scooter) arrived yesterday. The tracking information was as good as UPS if not better. The driver was great and the scooter arrived without a scratch. It came just like the movie you made. Riding the bike through the rest of the day showed it is very well made with all of the features you described and more.Inside the supermarket, I got all kinds of smiles and comments on how beautiful it is. Everyone looks and everyone smiles, especially me. Thanks for doing a great job, and if anyone is a little afraid to buy one, have the ask me or show them this letter. It's a BEAUTY! "
Bob M. in Boston
"Thanks for the info GoSouthernMD.com. So far the unit has worked out well - I'm very relieved to be sending my doctor and the Cleveland Clinic my INR every few days rather than struggling to find a clinic somewhere. Well worth the cost in my opinion. We're in Canada where our cell coverage is not the greatest, but keep trying if you're attempting to reach us. Regards to all, and a big thank you! "
Cat in Orlando
"Well Rob, I could go on and on but I just wanted to thank you again for all that you did to make this happen. I have never seen him so happy. He ripped into that crate like a kid on Christmas morning. It should be fully charged just about now so I am sure he will want to try it out. I have your regular website's address so if I need anything like replacement batteries etc, I will let you know. I also bought him a trailer to put on the back of the car with a ramp so he can take it to lowes. I will go now and leave positive feedback on ebay.God Bless! Diana"
Diana in New York
FYI--more people that love the scooter and what we do:
5-24-11
GT-3 Testomonial:
Out of all the responses and almost 50, 000 orders filled, this was by far one of the most moving emails for all of us here at GoSouthernMD.com. What a man you married; what a story and we are blessed to do this for him. We hope he does beat his condition. At 91, he does more then some 70 year olds. This is why precisely why we have this product on our site and the pricing is great. We are happy that we can change peoples live.
Regards,
Robert E. Remitz
Sent: Wednesday, June 08, 2011 1:10 PM To: Rob Remitz | GoSouthernMD.com
Subject: Re: Diana--R and L carriers is trying to get a hold of you right now.
Rob: Doug's scooter arrived today and he was sooo moved that he cried. Let me just tell you a little bit about Doug. Doug and I got married four years ago tomorrow. I was 57 and he was 91. He is not like anyone you will ever meet. Up until about six months ago he was just as active as a 20 year old. After we married he built a deck on my house, poured a concrete patio, took out a big picture window so he could bring a hot tub in to the sunroom and then put the window back in, and most of last summer he spent remodeling our basement. He has driven us to Florida several times and before he got cancer we were planning a trip to niagra falls. He has a wonderfully kind and gentle spirit and he is very proud. But a few weeks ago when he found out that the cancer had spread to his spine, his lungs, and his bladder he refused to give up. He still says he can beat this.
He never complains about anything but he went to lowes one day to pick up some things and came back in tears because he couldn't walk far enought to get what he needed. Thats when I knew I had to do this. I could see that just walking to the shop to get tools when he is working on something was hard for him. So now he can jump on his scooter and ride when he needs to. I knew he would never accept a scooter like old people ride but a few months ago my son and I bought used (two wheel) electric scooters and we ride down the street. I could tell he wanted to try but since he never learned to ride a bike, him and I both were afraid for him to try it. When I seen this three wheeler I knew it was for him. He has done a lot throughout his life. He plays the piano, the organ, and did play the guitar until he fell off a roof and broke both wrists. And up until a couple years before we married he flew an airplane. (the stories from his friends about his flying are priceless). He said he has had more speeding tickets than he can count so it seems fitting that he has the fastest mobility scooter on the market.
Well Rob, I could go on and on but I just wanted to thank you again for all that you did to make this happen. I have never seen him so happy. He ripped into that crate like a kid on Christmas morning. It should be fully charged just about now so I am sure he will want to try it out. I have your regular website's address so if I need anything like replacement batteries etc, I will let you know. I also bought him a trailer to put on the back of the car with a ramp so he can take it to lowes. I will go now and leave positive feedback on ebay. God Bless!
Diana |
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SUPPLIERS--INTERNET MEDICAL DEALERS BEWARE of Bonnie Bashor--this is going to be published if you continue your false accusations. I am giving you one more chance to make this right.
Thanks. |
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Here is more details of this order to clear my good name and the name of my kids. Just another example of how GoSouthernMD.com has gone above and beyond for someone that obviously does not appreciate it. I guarantee she will not come on here and say that she is sorry and she got her refund and got the $200 trailer for free and canopy which was in the box. We refunded her and at the end of the day we lost money on this order because of the free goods. On top of it, I have to deal with this stuff. But then I get great comments from the heartfelt lady in New York that got hers for her dying husband and was so happy. I added above the great things she said about me and my business. This is what makes me keep going. 98% of our customers are like this and even if things go wrong out of our control, they work with us:
Please see below--from the customer directly:
Hello again !
I went on my first ride today. (other than up and down the condo complex street) ... about a 7 mile round trip ...
Got lots of LOOKERS ... and WOW's ...
It sure is an attention getter ... lol
Send me a few cards so I can pass on the info?
It did a decent job of pulling the hills ... but it was a big drain on the batteries. ... ( went down to 1/2 full !! ) but when I stopped for a minute to apply more sunscreen, the "fuel gauge" came right back up to FULL again.
It's HOT over here ... (90 degrees today) and I'm really looking forward to getting the Sunshade or Canopy you'd offered, along with the Trailer ... ( almost FRIED today .. ha)
My credit card has not yet been credited for the $ 100 difference in model. ... but maybe that "happens" when the trailer and canopy get shipped... to close out the complete order?
** Where do I take the machine for service? The rear brakes squeek .. (What do I need to do?)
Also, ... Is there a downloadable manual that tells HOW to change a tire, and adjust the brakes, if needed?
The stuff that came with the bike was very limited -- and no tool kit.
( It was for an "Electric Wheels" model ? -- looks about the same as mine... but ...
there was nothing about a GT-3 ??
Was there a boo boo somewhere in shipping?)
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Southern Medical Distributors, #2008892
Robert E. Remitz
GoSouthernMD.com
Update regarding your order placed at Southern Medical
Distributors, #2008892
Dear Bonnie Bashor,
Thank you again for your order. Here is an update regarding your order:
Status: Shipped
Notes: Bonnie Bashor tracking 26523811, accuratecargo.com
Bonnie,
We were busy doing inventory today. Your unit was picked up today and not
yesterday as planned and will be in Las Vegas over the weekend. Please
relax. The reason that the tracking does not work yet is because it just
got picked up. We have filled almost 50, 000 orders successfully. Please
have faith in us. We are way under the terms of this agreement and we are
doing this as fast as we possibly can. I expect you to get the trailer next
week too. As soon as the trailer arrives then it will go out same day.
You can check your current order status anytime by visiting our website. To
do so, follow the link below, sign in, and then view your order history. To
see order details, including status, click on a specific order number in
your order history. |
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Even MORE information for your reading pleasure to prove that we did nothing wrong. I cannot believe the lengths and the time I have to go through away from my family to clear my name for something that I did right on a Friday night:
Your welcome and tracking to follow.
Robert E. Remitz
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Subject: Re: line is busy--please read Bonnie!
This is GREAT ! ----- I'm OVERJOYED that it will SHIP today!
Just make SURE it has the captain chair ... and the scooter is RED ... not orange .. lol
That little trailer is adorable !
Thank you so much for your special "personal" care and phone call !
Hope you get to see me and my HOTROD next time you're in town !
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--- On Wed, 5/11/11, Rob Remitz | GoSouthernMD.com <[email protected]> wrote:
Bonnie,
I know you are very excited about this scooter and I am excited too but unfortunately I was notified today that this scooter is sold out and is 6 weeks out. Its on a slow boat from China. I wish to talk to you about this since it is very upsetting on my end. I have been having a very hard time with this news because I was under the impression that we had the cargo ones in stock. Keep in mind that we have actually had to return these before because they are twice the size of the single passenger. You can not drive this thing inside anyway because the medal cargo and the size will run into walls, etc. I am considering phasing this item out and going with the double passenger and the trailer option as an addition.
Because of the delay of the cargo and double passenger scooter, I am bringing in the trailer which takes about 10 seconds to hook up to your scooter. I will have them next week and the cost is $300. This will save you $100 from what you paid us. I truly think this is a better option then the longer scooter since you have 2 choices when you go to ride it. I have driven the long scooter and the single passenger with the trailer and I loved it.
I have been instructed that your scooter(single passenger) will ship today if you agree to this and then the trailer will arrive to you next week. We will give you $100 off your order and pay the extra freight to ship you the additional item. Please see picture of the trailer.
I hope this works and if not then we have to wait about 6 weeks. I would hate to kill your excitement. |
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Why cannot people read the disclaimer on gsmd.com's web site? It clearly states that the scooter is not a GT3 but an ewheels brand and the GT3 name is tied to the videos? If these people would research the scooter before impulse buying, they might realize that there are some really cheap knockoffs being sold at a similar price. These "knockoffs" do not feature shocks, electric assist brakes, glove box or an alarm. Ewheels is not a "knockoff" of a GT3, they are one in the same.
Why did she want a cargo model anyway? That would be like buying a corvette station wagon. LOL Hmm, that might be as bad as it sounds, lol. Maybe she lives in warehouse, who knows.
I know I was a pain to deal with, but it would seem that some people just cant be pleased,
good luck Rob and great job on my order |
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