Enterprise Rent-A-Car

Enterprise Rent-a-Car EAN Holdings Surprise discovery of damage to car Santa Fe, New Mexico

12th of Jun, 2011 by User858186

We rented a car from Enterprise (EAN Holdings) in Santa Fe, New Mexico from May 27-May 31, 2011. We returned the car as agreed on the 31st and watched the inspection which discovered no damage. By the time we returned home, we had a call on our phone saying that a 2-1/2 foot crack had been "discovered" on the fender of the car. This "damage" had not been called out during the inspection. They have called and written to us asking for our insurance information. I have NOT given them any information. When I searched the web, it turns out we are among many people who have been victims of this kind of situation.

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Comments

4933 days ago by EnterpriseRentACar

Thank you for bringing this matter to our attention. We take customer service very seriously and we would like to have the opportunity to look into this further for you. Please send us a detailed email, including your contact information, the exact rental location information, rental agreement number/”DX” damage claim number and any further information to care[at]enterprise.com.

When emailing please list reference 110625-000638 in the subject line. Thank you and we look forward to hearing from you soon.

Genelle
Enterprise Rent A Car