dish network

Dish Network No credit for bad service and faulty equipment Englewood, Colorado

31st of Jul, 2011 by User920100

Switched from cable to satellite for better reception and lower cost about 3 years ago. Everything worked fine for a while. Then a receiver button broke. Spoke with customer service rep when making a payment to report the problem. As the receiver still worked as long as we had the remote, we didn't make a big deal about it. Then the remotes stopped working and another button broke. Spoke with another rep, but got disconnected. Spoke with another rep a couple of months ago about sending a tech out to the house to replace the equipment - got disconnected. Called again today - got disconnected. Called back this time instead of putting it off again and spoke with a rep, a supervisor and a rep from exec cust service. Respectfully asked for a credit for 2 months (generous considering how many months I had been paying for this already without service) and for a rep to replace the broken equipment. Was told that they will not issue a credit as they cannot seem to find any evidence of any of my phone conversations with their reps. Interesting! Absolutely the worst customer service I have ever encountered. Sending equipment back - switching was a big mistake. Just for the heck of it, I called back later in the afternoon, and guess what. Even though I spoke with 2 reps, a supervisor and the executive customer service rep, there is no record that I called today! What a big surprise! I've never complained about a company or service before nor have I ever asked for a credit - just paid the bill. During the period of time without Dish service, we used our Netflix; and I was busy with taking care of my Mother. She past recently, so now I have time to chase down the loose ends of my life that just weren't all that important at the time. What a great company Dish Network is, funny how the customer service survey call I was to receive to rate the service was disconnected too.

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