First person that handle the account disappeared. No one knows where he went or how he got the numbers they used.

Second guy worked on the file and set up closing dates each month for roughly 5 months. Oops, he lost a paper or forgot to add a number so he cancelled the closing. Too bad he never called me to let me know not to be sitting at home waiting. Couldn't get him to return calls at the number he gave me. Lost multiple days of work for closing dates. He had me running out in the middle of the night to fax him papers because he lost them in order to "just keep things moving so smoothly".

His last month with my refinance he tried to convince me to send 1200 dollars into HIS account so he could make things move quicker. I called the office and told them I was going to file a complaint.

Enter guy number 3. He introduced himself and the first thing he asked said was....." you didn't report this anywhere did you?". Not once did anyone in charge call me to investigate the attempt by one of their employees to get me to send him money.

Guy 3 worked on the file and scheduled a closing. Yep you guessed it.. No one showed up. I called and all I got was " oh they weren't able to make it". Too bad I never got a call about that cancellation. Told them I thought they were unprofessional and shady. The third guy told me if I kept it up he'd just deny my loan.

Interesting how I was told the whole way through this how this loan wouldn't be a problem yet guy 3 could automatically decline my loan because he was ticked off.

Now I have to worry that these shady characters have all my personal information. Never made it to closing.

Still not quite sure how a company that claims how professional they are can not know how to fill out paperwork, operate a telephone, or even screen their employees to limit criminals or threats to clients.