Cross Country Motor

Cross Country Motor Club - Roadside Assistance Program Sold a useless service Boston, Massachusetts

7th of Aug, 2011 by User247156

I have paid to be covered by Cross Country Motor Club Roadside Assistance Program for years and, now that I finally need it, I find that this service is USELESS. I live in the summer in northern New Hampshire (Center Harbor, NH). Having called this service today because my 11 year old BMW seems to have a fuel injection problem, I now learn that Cross Country Motor Club will tow my car only to the nearest BMWdealership which happens to be 72 miles away, rather than to the very competent foreign car automotive shop which is only 8 1/2 miles away. Of course, with no car to get me the 72 miles to the dealership to pick up the car once it is repaired, the only option provided to me by their customer service phone rep was that I would have to PAY to have my repaired car towed 72 miles back to me once the car is in fact repaired. IT WOULD COST ME FAR LESS merely to have my car towed the 8 1/2 miles to the nearest non-BMW dealership than to pay to have my car towed 72 miles back to me. It would take an idiot to make that choice over an 8 1/2 mile tow. So what exactly did I pay for? Does Cross Country Motor Club not care about the customer experience? About customer satisfaction? Do they assume that none of their customers ever travel further than 15-20 miles from any BMW dealership? Did they ever really think about or care about the customer? Obviously not, given their unreasonable policies. My advice to all potential customers of Cross Country Motor Club and its Roadside Assistance Program is not to waste their money. The money that I have paid to Cross Country might as well have gone into the wastebasket.

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