Crack Doctor

Crack Doctor Lifetime warranty ? What does it mean ? Brampton, Ontario Canada

4th of May, 2011 by User971288

A similar event happened to me . I called The Crack Doctor to fix a leak in a foundation . Small leak from a crack that had developed . They (CD) sent out a tech and recomended a simple injection . $500 . Done I say . They do the job but several months later I see the leak from the same location . Call the CD they send out a Tech . CD re does the area . At this point I think no one is perfect let it go. Several months later same location,same leak . Call CD they send out a tech . Tech says there are voids in the first 2 attempts and is now impossible to seal from the inside . Repair must now be done from the outside . A little frustrated I say whatever it takes . Then the phone call followed by an Email . Asking for $1300 . I say what about The Fully Transferable Lifetime Warranty ? CD says We have spent enough time on this repair and cannot do the work for free . I feel for them ( a very little ) but this seems to be the CD responsblilty . Yes fixing a fix then fixing another fix then fixing the fixed fix is not profitable but neither is incompetant workers ( not my problem ). Their poor choice in techs or practices should not be down loaded on the consumer . The simple question is what does Fully Transferable warranty mean ? Unlike the other unhappy person reporting . I decided to just get my money back and do the job myself . For much less than $1300. I feel for the other person who spent $1200 and still no solution . This needs to be brought to the public attention .

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