CityGrid Media

Citygrid Media Citysearch Unlawful charges for services not rendered. Continuing to charge after cancellation of account, Internet

25th of Feb, 2011 by User333353

In order to get a wider presence for my website I signed up for multiple online directories for my company, Citygrid being one of them. When you set up an account they require a credit card number even if you do not plan on starting a pay per click campaign or similar. I should have never gone farther than that, because it has been nothing but a nightmare since then. I was "auto-enrolled" in a campaign that had a minim monthly budget of 400.00. I had not even completed a company profile or spent any time with the site. About one month later I see a charge for almost $450.00 on my credit card statement. I immediately called their customer service to fix the situation and was met with a scripted response intended to put the blame on me and allow them to rip me off. They told me I had to pay and there was nothing they could do. I had them cancel my account and listing. At that point my only recourse was through my credit card company. I had the charges reversed. Now, another month after the first charge I have been charged again for twice the amount as the first. $850.00!!!!!! If they had provided anything it would have been worth something, but I did not receive even one hit to my website. I strongly urge anyone not to get involved with this company. There are many sites online that describe the same situation with this company, previously called citysearch. I hope this helps people from making the same mistake I did.

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