| Blue Track |
| Blue Track Sean Glasser has not refunded our $1376.00 despite his many promises to do so. Jersey City, New Jersey |
| 8th of Nov, 2009 by User512107 |
We have done satisfactory business with Blue Track in the past. In July of this year we placed a "reorder" of a product from Blue Track. When the new order came, the product was substantially changed to the point that it was not usable for us. After much debate and trial of new versions of the product Blue Track sent us to try, it was determined that they were unable to provide the product we needed. They said they would refund our money ($1376.00) if we returned the product and the decals. We returned them and they still have not returned our money after many requests. Blue Track (Sean Glasser) promised several times to refund our money and has not done so. Sean Glasser does not return phone calls. Sean Glasser makes promises he does not keep. It would appear that Blue Track (Sean Glasser) takes people's money. I would not recommend anyone purchase "stress relievers" from Blue Track because they cause a lot more stress than those relievers they sell could ever relieve.
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| This customer failed to mention the full story behind their situation. They previously ordered from us in the past. This time they insisted we supply them with our products and the printing decals we apply to them so they could save money. We discouraged them from doing this as there is a special procedure and technique in getting them to effectively stick. We reluctantly agreed to sell them the raw materials following insistence on their part. They then had trouble applying the decals.. as expected. We worked with them for months shipping them sample after sample we did successfully and through phone calls to resolve the issue, all at a lose to us. WE then suggested they return all of the products for a refund despite it being outside the normal window of time. They sent us back the items but not the decals. We followed up with them many times to get the decals which they didn't want to send back but still wanted a refund for. We found out they wanted to use these decals on items they bought elsewhere. We finally got the decals back weeks later and processed their full refund. This client was abusive verbally to our staff and was not reasonable in any of our dealings. She never spoke to Sean Glasser, the CEO, before writing this review but called him out personally out of spite. He is the CEO and not a direct customer service manager. He cannot be expected to call her back regarding issues of this nature unless given reasonable time to reach her. He would have gladly reached out to her and solved it. Her comments are not backed up by facts and this story should not be given much weight. We have serviced over 12, 000 clients in the past 10 years and this is the only complaint. That shows you something is not right about this story. |
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| This complaint is absurd. I have worked with Sean and at Bluetrack for 8 years now and he has constantly pushed Ethics over Profits to us, from day one. That's like his mantra. I dealt with this customer. They bordered on aggressive and abusive with our staff. The only reason she even had Sean's name was because our receptionist gave it to her when she asked who the owner was. |
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