Autos of Dallas

Autos of Dallas Unable to keep a promise, unresponsive to my BBB complaint, and just plain bad customer service... Addision, Texas

16th of Jun, 2011 by User195567

These guys are horrible. I looked them up on the Better Business Bureau and they had tons of complaints and a bunch of them were unresolved so these guys obviously don't care about customer service. I bought a car from them and still don't have floor mats. Unbelievable. So I filed a complaint with the Better Business Bureau and of course, they did not respond. You can see it here: Here is what happened: I found a car I liked at this dealership and when I was close to buying it I told Michelle, the salesperson, that the floor mats were missing and I was told that they would find mats for me even if they had to pull them from another car. I did not worry about it because there were at least two other carsthere like the one that I was interested in. On 4-6-2011, I put a deposit down to reserve the car and went to a dealership to get the car checked out. I spent a good part of my day getting recall issues fixed even though I had not committed to buying the car. There were issue with the car that were legitimate and they were very resistant to reducing the cost to get the car fixed. They did meet me half way but that was it. I mentioned the floor mats again tot he sales person and she assured me that I would have floor mats for that car. I went to go buy the car after we had agreed to a final price, they slipped in a $100 paperwork fee and I felt that my only option was to walk away or accept the fee. I told Mike, the finance manager, that I was never told about
this fee. He said he was sorry but that was it. Against my best judgement, I bought the car. As I was leaving, I called the salesperson out and asked for the mats again, and she came out with three floor mats and told me that the driver's side floor mat was so bad that they threw it away. I expressed my disappointment but they made it obvious that the deal was done and they were done with me. I took my family to dinner and was so mad that I called Mike and explained that I should feel good about my purchase but did not because of the way I was treated and that I still did not have floor mats. Mike told me that I should not worry and that he would find me floor mats. Some weeks past and the dealership called me to tell me that my plates were in. I called back and asked for Mike and told him that I was going to be coming by and that I would like to get the floor mats. He said no problem and that he appreciated the reminder because he forgot about the mats. I got busy and a couple of weeks passed and so I finally came by to pick up my plates. I asked for Mike and reminded him of the mats and his reply was, "sorry man, I don't have them. We will have to wait until I get another car like that." His response made it pretty obvious that I was out of luck. We have had lots of rain and I have been watching the carper get worse and worse. I finally went on Ebay and bought a set of all-weather floor mats to fit the car. Now that I am finally submitting
this complaint, I can see that many other people have had similar issues and that this dealership's rating is an "F" so I am not surprised based on my experience. Even if they remain as unresponsive as they have been to date, at least I have put this one on record. I wish I would have looked here first. I would not have done business with this dealership. I am hoping that they will consider resolving the floor mat issue at least and hopefully the "paperwork" fee.

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