| Answering Specialists |
| Answering Specialists, Inc. Overcharges, non-responsive to billing inquiries, disrespectful correspondence, don't provide services they claim, Intern |
| 9th of Sep, 2011 by User944849 |
| This company does not provide the services they claim. The messages are not delivered until hours later. They do not follow the agreed upon script when handling customer calls. They have charged my credit card for services I am not familiar with and they do not respond to phone calls or emails regarding billing inquiries. Callers are consistently put on hold immediately after the phone is answered. The supervisors send rude and disrespectful emails in response to questions regarding why your calls are not answered in a timely manner or why the receptionists do not follow the scripts. |
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It's unfortunate when a client attempts to slam a business on a site like this in an attempt to hurt the business by making outlandish claims.
All messages are sent immediately upon termination of the phone call. Calls are delivered by email, text, or fax then the call ends. This is a totally automated process and the operators have no ability to delay the process. Of course we have no control on email and text messages as to when they are received - we can only guarantee that we send them immediately.
We do not read scripts. Any client signing up with our service who attempts to ask us to read a script is informed of this before starting service.
All of our charges are clearly delivered to the customer in the very first letter we send out to a client when they inquire of our services. All charges are again clearly spelled out during the setup process as well. A invoice is created on the 1st of each month which then clearly spells out all charges. And if there are any questions, there is always a person available to respond to emails, phone calls, or written inquiries regarding any billing issues.
90% of calls are answered and processed without ever being put on hold. We process all calls with live operators and never use any automated machines to answer calls as most answering services do. At times, we will receive more calls than there are operators - this is unavoidable. In these instances, the caller is greeted by a live operator and asked if they would mind holding. If they respond "yes" then and only then is the call put on hold for a brief time. Our average hold time is 23 seconds. We have many satisfied customers who have no problem with our procedures.
99% of our calls are answered within 2 to 4 rings. This is far above the national standard for answering services. And any inquiry is handled professionally with honest and forthright answers.
I wish this client had the fortitude to sign their name and company name to such a complaint so we would be able to answer specifics, but unfortunately some people prefer to try to damage someone's business by making outlandish claims such as those above instead of being professional.
Tim Harlan |
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