Younger Toyota

Younger Toyota Younger Toyota Mercedes Lie, Misrepresent Vehicle, Dishonest, No Integrity, Waste My Time Hagerstown, Maryland

9th of Jun, 2011 by User372427

When I write this review I am referring to the Used Car Toyota area of the dealership. Do not purchase a vehicel from this dealership. They are very dishonest, will lie directly to your face, have zero integrity and mislead the consumer just to make a sale. The people working at this place should be ashamed of themselves. They take advantage of people that do not know what they are doing. They have this laid back mentality of being in the country and not knowing certain things about vehicles and that slimy little sales tactic did not work on me. I was assisting my mother in law to purchase a car. When she showed me the car I challenged the salesman (Jim) that what we were looking at was not a Prius V. The window sticker insisted that it was a Prius V. I looked in the glove compartment after the test drive and it had the original MSRP sticker and original sales price of the the car, etc. Yes I was correct, it was not a Prius V it was actually a Prius IV. When I called our sales guy out on this he said "that is why there is a disclaimer at the bottom of the window sticker". Therefore they could not be held liable if they sold you a car that was misrepresented. Also, I was told that the window sticker was an error made by a 16 year old boy who takes pictures of the cars and puts them up on the internet. Therefore it would also be his fault because he is the one that puts the vin number in the system and then it spits out all of the info about the car. This is completely false. He also backtracked and said that they just can't manage all of the cars there and make sure all of the data is correct on all of the cars. This to me is unbelievable that they do not even know what they are selling. Anyways, the original paperwork said that the car originally sold for $27500 and they were trying to sell the car for $29991. How is that possible? Probably b/c they didn't think anyone would call them out on it and catch on to them 'misrepresenting' vehicles and selling vehicles that may not even be the actual vehicle that you wanthey present to you. For a certified Toyota dealership, they didn't know anything about what they were selling. I told our salesguy the only way we were going buy this car is if the price came down substantially. Not only because of the whole misrepresentation of the vehicle but also b/c the sticker price showed options and features on the car that actually were not even included (which were represented in window sticker price). He said that he's not budging eventhough I showed him the original sales price and the original MSRP for the vehicle. I then asked how much they were going to give my mother in law for her trade in and he said that "that was never discussed". Therefore we had to go inside to look at numbers. So our salesguy comes back and shows us a total price trade in and all at $29653. My mother in law told them on the phone that she wanted to pay $26k out the door. Jim even agreed that that is what she said over the phone. Jim kept saying that he can get us to this price but the fact of the matter was that they still were not budging on the price of the car that they misrepresented and were not even willing to negotiate to get my mother in law down to $26k. Not only was this my mother in law's second time at the dealership to look at the vehicle, but they knew what they could do and what they could not. This was a total waste of my time. Then when Jim came back to give us the news that a deal was not going to happen tonight he did not even sit down, and he said "well it looks like we're not going to be able to make a deal" and then he just walked away. He simply just walked away and that was it; so we just got up and left. Jim did not even have the courtesy to say "I'm sorry for the car being misrepresented" or "I'm sorry we could not strike a deal". He simply just walked away. Let me reiterate, do not buy anything from this dealership. They take advantage of people and have no common courtesy or integrity to even run a legit business. They play Mr. nice guy and know exactly what they are doing. They are frauds and should be shut down as a business. They are not only in the business of selling vehicles, but they are also in the business of taking advantage of people and not thinking twice about it, even when they get called out on a lie.

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