| Xing AG (Xing.com) |
| Do not provide upfornt clearly visible information about automatic membership renewal |
| 13th of Dec, 2011 by old-geek |
After signing up with Xing for Premium Membership, I did not get any upfront information about the fact that the account would be automatically renewed by charging my credit card. One year later, my credit card had expired when they attempted to charge it and I received a message after the two week cancellation period had expired where they state: "Unfortunately, we have not received payment on your balance of EUR 118,80 or the debit was unsuccessful. "
After I complained and informed them that I had not used the account and that I did not wish to renew, I received the following response: "We are sorry, that you have not been aware of the automatic renewal, when you signed up for the Premium Membership and that you are not interested now in the extended term of membership."
I find this business practice totally and absolutely unacceptable and wish to make all potential Xing customers aware of this practice, which in my opinion is not worthy of any serious business undertaking! |
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Review on www.XING.com
My experience on XING
Old-geek, I am experiencing exactly the same situation you have been experiencing (and quite a few others internet as I can see on the). I do agree with you this business practice is totally unacceptable and unfair to the customer. Did you seek legal advice? Did you end up paying that bill? I am currently engaged with a third party (EU body) and also seeking legal advice to see best way to approach this issue with XING. Further comments and ideas you may have on your experience would be much much appreciated.
One thing is for sure, I didn't want to renew my subscription, I actually did not renew my subscription because I didn't want to use their product. They cannot force me to buy something, I DO NOT WANT TO BUY. That's, as you say,
Again, Old-geek, if you could share more of this experience with XING, would be very helpful for those of us who are currently fighting for our rights.
Looking forward to hearing from you.
many thanks |
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Hi,
Did either of you get anywhere with this? I am in the same situation with Xing - they are trying to charge me EUR 90 even although I've not used the site in months and asked them to cancel the day after the renewal was due.
I'm on my third reminder now, so they added a EUR 7 processing fee to the bill. They've also said that they'll pass the "debt" onto a collection agency if it's not paid, so I really want to get it sorted although I don't want to pay on principal.
Thanks. |
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Hello The Bhoy,
I didn't get anywhere. I was advised that what they do is legal, yet dubious. They called a collection agency and I had to pay, as I was legally required to do so. It's short term game, clearly they don't want clients for the long term (they lost me and I would have been a client of them ). In other words, they want you euros now and they don't care if you renew it or not. Sorry to see you in the same situation, it's a proper stitch up. I guess fool me once shame on you, fool me twice...well you know it. |
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