www.fumfie.com

www.fumfie.com fumfie, fumfie.com bait and switch, charged for returned merchandise, signed for return but claim they didn't get it Brooklyn, New York

1st of Feb, 2011 by

on or around 01/05/2011. I then received an email that they were trying to reach me regarding my order, so i called back. They proceded to add charges that were not on the website and demanded that I purchase a camera bag,battery package etc. I said ok. When I received the invoice email I noticed that I wanted the 550v instead of the 350v. I called back to change the order and "Chris" told me it was too late, the order had been shipped. However, he assured me, no problem, simply call for an RMA # when I recieve the package and they will exchange it in 1 or 2 days after they recieve my package. Sounded fine to me. I got a package, never opened it, just took it to the ups store and shipped it back at my expense adding $600.00 to the insurance of $100.00 that ups gives automatically.($700.00) insurance for a $679.00 camera. I tracked my ups order and had confirmation of delivery on 01/12/2011,signed for. I called them to confirm my exchange and they said it takes a couple of business days to unpack the package and put it in the system. I waited 2 days, then called almost every day for over 2 weeks and they kept telling me the guy in charge of returns was not in, but as soon as it is unpacked and in the system they will call me to process the return. After 2 weeks they told me the camera that I wanted was out of stock but would be in soon, and they would call me as soon as it came in. On my last call in the 3rd week, they tell me that they didn't have my return package at all, and perhaps I needed to do a tracer with UPS. I called UPS and obviously, it is out of their hands because the package was delivered and signed for. I called fumfie back and told them this and they said sorry, there is nothing they can do without the package. So now they have my camera, and I have a charge on my credit card of $679.00 plus my UPS costs, and I have nothing. They basically cost me around $700.00 and 3 weeks of aggrivation, and I ended up with nothing at all.

Track this Report 0 Comment | Post a Comment