Windstream Communications

Deceptive Sales Practices

21st of Jul, 2012 by SavannahSoftware

I ordered basic Internet service from Windstream a year ago. I SPECIFICALLY stated to the representative (in a store), that I did not want any extra services, hidden charges or other "gotchas".

Today, I became aware that my bill was far higher than I expected, and examinied the bill in more detail. I find that they have been charging me $17.99 a month for something called "Total Security Pack". A service that I did not ask for, was not informed was going to be added, and I have never used.

They refuse to credit me back the charges. Their attitude is that if they manage to sneak the extras past you, and you don't notice, it's your fault.

I feel this is a very underhanded practice - bordering on criminal. If you're unfortunate enough to be tied in to Windstream, check your bills monthly very carefully.

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