| Walmart Money Card |
| walmart money card GE money bank, Green Dot 3-10 days to replace an expired card with a locked account 11 days and counting, Internet |
| 6th of May, 2011 by User567604 |
I have been using the walmart money card for 4 years for direct deposits on payroll and tax refunds with no problems. The expiration has never came and went without a replacement of my card arriving on time. That was, until this year. When my new cards didnt arrive closer to the first part of April, I was beginning to feel a little concerned that they wouldn't arrive in time before my current card was set to expire, but I didn't act on it right away because I thought that there was a chance that they may arrive later in the month. The Sunday of the 23rd, I finally couldn't stand it any longer, and decided that it may be prudent to call and request my new card. In the options on the automated system, there is an option to report that your card has not arrived yet, so instead of going through customer service (which charges $2 per call), I decided to select that option. Having never had a problem with the cards or their system, I wasn't the least bit hesitant to do this through the automated system. At the end of the process, not at the beginning which would have caused me to hang up and call customer support, I was informed that my account was now locked and I would have no access to my funds for 7-10 days while my card was being sent to me. This caused me to become upset because I had not been prepared for my account to be locked and all of my money was on the card. I then proceeded to call customer service to talk with a CSR to see if I could have them over ride the system to unlock my account and just send the new card. The CSR, Maria, was very nice despite my aggitated state and raised voice. I never used abusive or abrasive language, as I hoped I could resolve the issue with little hassle. She informed me that I had reported my card lost/stolen and she could not over ride the system for 24 hours, and only then could she order a new card that would still take 3-5 days to arrive. I asked for a refund check to be cut from my account and for my account to be closed immediately, and for her to just send my check overnight. She said she would be happy to do that and she was sorry that I felt the need to cancel my account. She then said, "it will be 7-10 days for your check to arrive." I was furious, I had to have that money to travel back and forth to work, and to run and support my household. She was completely unable to overnight my check, so I decided since it didn't make a difference either way, I was more comfortable with waiting for the card to arrive in the mail instead of a paper check and decided not to close the account until I had the card in hand and had withdrawn the funds on the account. It doesn't help in the meantime since I needed the cash 2 weeks ago and since then, and told her so. I asked if I could make a suggestion about the automated system options. I told her that I was doing my best to be nice because she was being so nice and patient with me. I made the suggestion that the options should be changed to include a statement saying that choosing the option would lock the account, so that the next unsuspecting person wouldn't select the option if they aren't prepared to lock their account. She asked if I would like to be transfered to a supervisor, saying that a supervisor may have a better chance at assisting me with the issue. Of course, this giving me new hope, I said, "yes please. Thank you." I was transferred to a supervisor, and he came on the phone speaking before he took me off of hold, so I missed his name, but at the time, I really didn't care what his name was, I was just interested in what he could do for me. We talked pleasantly, as I had calmed down somewhat during the 20 minutes that I was on hold. He said that he would keep this part of the conversation between the two of us, but he would over ride the system to have my card sent to me, and it would arrive by Friday. He stated that he would have it sent out Tuesday, and it would arrive no later than Friday. Of course, I was still upset by it taking that long, but I was resigned to the fact thatI was going to have to wait for the card no matter which way it went, so I said, "ok, well, I appreciate your help and I guess since that is the best that I can hope for, I appreciate your help." I then went through my suggestion about the option being preceeded by the notification that this option will lock your account, etc etc etc. He said that he would pass along the suggestion and we ended the call. Friday came and went, no card. I decided that he had fed me a line to get me off the phone feeling as satisfied as possible, and realized that I would be waiting for the full 7-10 days. Yesterday was the 10th day, and still no card. I attempted to call customer service, but when I put in my personal information as requested by the system, the automated system told me that there was still a lock on this account. In order for me to SPEAK to customer service, I would have to provide the card number to unlock my account, OR I can report my card as having not arrived...again....on the automated service....effectively locking my account for another 7-10 days while I wait for my card to arrive. What now?
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