Wal-Mart

Wal-Mart Horrible Service and Horrible Protection Plans Bentonville, Arkansas

14th of Mar, 2011 by User538058

We purchased a 32" Vizio LCD TV and protection plan in February 2009. A few months ago a blue line appeared down the middle of the screen. We called the 800 number as indicated on the service plan. They sent a box to ship the TV to them. We shipped it on Feb. 23, 2011 and never heard anything. We checked the website on March 10th and it showed that it had been returned on March 9th and then updated to not paid; whatever that means. We had to call on March 14th to find out where our TV was because it was not shipped back. We were told that it could not be fixed and they would send a reimbursement check. We were aggravated that we were not given any other options. We told them we did not want a reimbursement check and that it was to be replaced with another tv. We were told by our Walmart store the protection plan would repair or replace our tv if something were to go wrong with it. Today (March 15th) they called and we told them that we wanted our tv back if they could not fix it or replace it and we were told that if it had not been recycled, they would see what they could do. Recycled?? We didn't authorize our tv to be recycled. Just because we sent our tv in for repair didn't mean we gave up ownership of it. As far as I am concerned, we still own it and the fact they recycled it without our permission is theft. We don't want a reimbursement check. We want another 32" Vizio LCD TV to replace the one that doesn't work. Not a used one, not a refurbished one, a NEW one with a service plan.

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