Wal-Mart Tire & Lube Express Brakes parts on wheels whilechanging tires oxford , Maine

1st of Oct, 2011 by User439455

Took my car today Sunday Oct 2 2011 to have two tires we bought from the same place the night before put on the wheels and Balance and Rotated. Instead of walking around the store as I have done in the past and never called over loud speaker to come pick up my car I stood around either inside the store to watch through the glass or out in the walk way where they work on the car. .At this point 2 guys were working on our car and another car. We waited a good 1/2 hour and finally see the car being backed out I figured good bout time its finished. Not finished as the car comes back into the shop and they then tighten up the lug nuts. I have never in mylife seen any walmart take a car out and then bring back inside to tighten the lug nuts. Wellafter another 15 or so mins.out car is back out side we then notice the center cap is missing so we go back in to see what happened and where it is. they go outback to see if they can find us one ( so what do they have a box of lost and found ?) Needless to say they never found it I then want to talk to a manager who comes out and informs me they will look at the camera tape and see if anything happened to it or if it was missing before it came in . I then ask well can I look at this tape too and she says no sorry only we can. I then say ok then you will notice how they forgot to tighten my lug nuts and then brought the car back into the shop to do so she at first had a surprised look on her face and said ohhhh yea they do that 3 guys actually check the lug nuts and its brought outside to do a figure eight then brought back inside and another guy will check them , then another so she list 3 guys doing this , I was wondering why then only 2 guys out in the shop where is the third guy ??...watching over the lost and found box of centercaps? o.0 we then left the store when to make sure the lug nuts were actually tight and noticed one of the plastic lug nut covers was also broke. All I know is I will never ever ever shop at WalMart again and I am pretty sure even if they did brake the part They will never ever admit to it. and Out of all the times I got tires there I have never ever seen then take my car in and out and in the shop before!!

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