Virgin Mobile

VIRGIN MOBILE USA HUNDREDS OF DROIDS!!! but Need address of their Legal Rep in LA area..?? They Removed my RING-BACK Tone..without Notice...Refuse

5th of Jul, 2011 by User298191

Ok ..I have been a Loyal Customer of Virgin Mobile for over 4 years..during a domestic issue in My Life. I changed the account name..to Mine..and Gave 2 codes..NOW FORGOt..!!! NO-REMEMBER ..Zilch.?.Amnesia.?.whatever!!! but..NOW Virgin ..in their Wisdom ..removed my RINGback tone..without my consent.&.money was Not an Issue......but can't restore without my ..secret codes..{tho they have them on their..HUNDREDS of screens around the Globe...BUT TODAY...I top-up my phone with $20 ..I try to make a call .but..no I go to Virgin..SORRY !!!balance got too low..!! tho I HAD $7.32 prior to top-up..? ok ..so..re-set it I ask...<.CAN'T > without the SECRET CODES...My 2 phones are useless.then ...YET ! YET at their< PARENT> comp. << SPRINT .>> I can just WALK-IN with ADEQUATE ID ..we can RE-Set new Codes.Sir No Problem with Sprint ..Or AT&T or VERIZON..????? ..AM I BEING RIPPED -OFF.????...please give me some sensible ideas..to go forward with these Sharks..in court

Track this Report 1 Comment | Post a Comment

Comments

4870 days ago by Anonymous

My experience with virgin mobile has been about the same. You don;t need spoecial codes to reinstall items that you have purchased on an android phone because when you go into the market and then go to downloads there should be a list of programs that you have purchased. If you don;t have an android phone then I am unsure how it works. I do know that unless I have the 6 digit pin number that i SET UP WITH THE PHONE THAT CUSTOMER SERVICE WILL NOT TALK TO ME AT ALL. Good luck with your problems with them. I had used them 6 months before I started having problems and then my phone was replaced 6 times... None of them worked properly.So I went to t-Mobile...
[email protected]