Verizon (Both Landline phone service, internet and Verizon Wireless) has constantly gone down hill for years, especially with regard to their customer service and deceptive selling practices. I transferred service from one home to another, of course the representative tried to "give me" free stuff for 3 months on both internet and phone service. I declined all of them..........because, if you don't cancel them, they continue billing you for the services. Even though I told them that I declined all of their "special and free offers" they showed up on my bill anyway. What is that? They're hoping you don't catch it and continue to pay the bill. I recently transferred my business line to a new address.......my concern was that my business phone line would have interrupted service so I discussed this with them when I finally got through to someone after being on hold for about an hour. "Oh no problem, ma'am, your service will only have a few hours of interruption during the transfer, however, your voicemail and call forwarding will stay in tact". RIGHT! None of that happened. I ended up not having any service for 2 complete days. My call forwarding (to my cell phone) was cancelled AND my voicemail system had been deleted of all information. On top of ALL of this, they charged me a fee to transfer my service to a new address so they could interrupt my service for 3 days.
Oh, and Verizon Wireless..........Oh my goodness! I dont' even know where to start with them. The customer service representatives (LOL) are hateful, rude, and act like they are doing YOU a service just by talking to you. VZW screwed up my account royally when I tried to add two Blackberry Phones to my account. I ended up with two separate accounts, both of them getting screwed up and being charged inappropriately. My monthly cell phone bill for 5 phones (only 2 had web services) was over $600.00/month. I had been with Verizon for many years and was very happy with their services, but these days, you need an attorney to look over all of your contract (which looks like a receipt) before you sign anything with Verizon. Basically, the fine print states that they can do whatever they want whenever they want, change prices, and we as consumers have no recourse.
The most customer service I have ever received from Verizon is when their collection representatives began calling me after I cancelled my service with them and refused to pay their outrageous termination fees. (Over $800.00 even though I had been a customer of theirs for over 5 years)
This week, I'm getting ride of Verizon Service for my business (phone, fax and internet) AND I'm getting rid of their fabulous FIOS service at home)
There IS a better company out their............we just have to show Verizon that we are fed up with their deceptive practices and are tired of being treated like animals. They are not GOD!
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