Valentine's Spas Diane and Jeremy Valentine Owners are Money hungry inconsiderate Liars, Sales are Fraudulent, Deceptive business practices, Internet,

5th of Jan, 2012 by User462248

This purchase is a devastation for me. They continually deceive and flat out lied to me to get their money. Diane & Jeremy Valentine are liars. I traded in a Free Flow spa & was told that the new HotSprings spa was only 4 years old with one owner When they delivered it & took my trade in to be sold on consignment in their store, the newer one would not heat the water & half the jets would not work. It took them 3 weeks to finally get it up & running after The repairs were done. At that time Jeremy told me the spa actually had multiple owners & was much older, in fact I did some research & found the spa is about 15 years old. Diane gave me a verbal 30 day warranty, but not only should that apply from date delivered but also extended for instant parts repair since the spa never worked correctly from the first day it arrived and still will not work. Today the still sits here with no water because the jets do not work & the heater will not heat above 70 degrees. They do not return my calls regarding promised repairs. I contacted Diane today & ask her to just bring my spa back because I am disabled & need it for pain relief. She stated that she will not bring it back unless I pay her additional delivery money from when she picked it up. (it was picked up the same time the other one was delivered) This makes absolutely no sense, but then Diane acts like a money hungry person, because after the delivery I had to make an extra trip to buy water set up chemicals, but when I bought it she said delivery & "set-up" were included in the price. She actually hung up on after she told me that they do not work for free. But I can see they sure do freely take my money and deliver defective merchandise and never keep their promises. I can see that I clearly need legal help to clear up this situation and expose this company's fraudulent practices. http://valentinespas.com/

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