One Spirit Book

One Spirit Book Club scam the Customer - Business Model, Internet

26th of Mar, 2011 by User164323

One Spirit Book Club's business model is clearly not about spiritual values or custormer service. They will find a way to over charge you and if you do not pay the money they say you owe them, they will report you immediately to a collection agency. I bought 4 audio books at full club price in order to fulfill my contract obligation to them in the time period specified. One Spirit then deducted over $60.00 from my credit card account without informing me of the deduction. When I emailed them and explained that I had fullfilled my obligation to them, their response was, that audio books did not count towards my contract obligation (over $70.00 spent). I'm starting to suspect that there are very few items on their web site that do meet their so called contract obligation. My credit card company reversed the unauthorized charge, however today I received a bill from One Spirit telling me I owe them. If I do not pay, they will call the collection agency and ruin my credit. I have no doubt about that after reading numerous other posts from frustrated customers. That's their game -- find a new sucker and suck them dry and then move on to the next. I'd be interested in joining any class action suits but at the very least, I'd like to warn potential customers to stay away from One Spirit. You're better off ordering your books somewhere else.

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Comments

3431 days ago by Patti Bettencourt

ONE SPIRIT BOOK CLUB sent me a Final Notice for books I have never received and a balance from 2013.
When trying to contact ONE SPIRIT BOOK CLUB by phone (not an 800 number) they have put me on hold for more than 10 minutes each time, I try daily. I have attempted to Email customer service daily to correct the false information and have had no response. They are threatening me with a collection agency if I do not pay these false charges for product I have never received. I hope there ONE SPIRIT attitude in customer service and bogus charges isn't infectious.