| united truck group |
| United Truck Group of Gulfport MS American Truck Group ALL OF THE ABOVE NAMES ARE LIARS. THEY WILL NOT HONOR WHAT THEY TELL YOU BUT IF YOU WANT A LEMO |
| 1st of Sep, 2011 by User929817 |
| I have had the worst experience of my life. United Truck Group LLC A.K.A American Truck Group sold me a 2007 Volvo 780 red in color with 600,000 miles on it. On August 25, 2011 I signed the paper work for this Volvo. I took off with the truck headed back to Georgia. Would you believe I barely made it out of Mississippi? Well please do believe it. I crossed into Alabama on I-10 East I made it to I-65 N once I got into the curve on I-65 N the truck red flashing light said STOP. So of course I had NO other choice but to stop because the Volve wouldn't allow me to continue on. :( Therefore, I stop the truck and my friend and I was trying to figure out what was wrong with the truck. We came up with is it out of water in the bottle? Well as you know it wasn't something that simple so we coasted to the nearest exit and went to sleep in the truck till morning because NO one at the dealer would answer their cell phone nor text messages from us. Well morning came and finally we talk to Mark. Mark told me to take the battery cable off and reset the computer. Well, of course you know that didn't fix the problem. So with that said Mark told me to call Capital Volvo in Mobile and tell them to send a tow truck. Capital Volvo did send tow truck ASAP. Well, tow truck drive took a look at the vin number on the truck and said "I towed this same truck 4 months ago to Capital Volvo for United Truck Group because it broke down" Now long story short today is September 2, 2011 and the truck is still at Capital Volvo with issues. I have been lied to from day one over and over again even by Capital Volvo their GM was in with the liars at United Truck Group/American Truck Group. On Friday August 26, 2011 United and Capital Volvo gave me complete HELL about fixing the truck which United Truck Group gave me a 30 days bumper to bumper warranty. Well United Truck Group continue to tell me that Volvo had to fix truck. Volvo continue to tell me they had to wait for authorization from Volvo corporate before they could do anything to the truck. Well this went on for 3 t 5 hours before Emauel at Capital Volve sent Dane a message saying don't fix the head. He told them that the problem sounds like the air compressor has gone out so go check the compressor and if that's not the problem plug off a line and it would tell you what to service or just do the injectors first. Well, they decided to break down the truck and put in 6 new injectors to see "IF" that would fix the problem. Well as of Tuesday August 31, 2011 the truck still wasn't running right. Therefore, again they start saying we have to wait for Volvo Corp to give us the authorization to go farther. Well again I'm there all day till closing but this time nothing happen they played games all day. So while on my way back to GA I decided to google Volvo Corp office to get a number thinking maybe I could talk to someone about my issue. Well once i talk to Volvo corp Chris confirm that Volvo had NOTHING to do with what was going on and that they was not going to authorize NO repairs for that truck because the warranty with Volvo was out. So now I know that Emanuel at Capital Volvo and Mark etc.. was playing games with me because they didn't want to HONOR the warranty they gave me. Well now Volvo corp is involve a little because they want to know why one of their dealers is caught up in liar/bad deal. I filed a complaint against Capital Volvo because they was going alone with the crap and making life harder for me and my family. As of today September 2, 2011 Capital Volvo and United Truck Group is telling me to come pick up the truck and drive it with a load on it and if the truck break down they will fix the head. LMFBO.......why in the HELL would a big dealer like Volvo want to put their name on the line for a BAD dealer like American Truck Group. Why should they want me to drive the truck and break down with a customer load and cause me more problems? I JUST DON'T UNDERSTAND these LIARS at all. All I can say is LEMON+BAD DEAL=LAWSUIT. LOL...as I was typing this I just got off the phone with Capital Volvo. I told them earlier that I wasn't coming to get that truck and put a load on it to put me down so why don't they hook a trailer to it and see what the truck does. Well they hooked a empty trailer to the truck and guess what it's pushing water out the coolant still and they only put a empty trailer on it. Now I'm waiting again for them to decide to go ahead and do the head job. I think I have learned my lesson for sure. Please don't deal with these people. You have been warned by me. I would hate to see you going through the same crap I am. Please take your money some where else. UNITED TRUCK GROUP AKA AMERICAN TRUCK GROUP ARE A COMPLETE JOKE, LIAR ETC......Please contact me if anyone decide to file a law-suit of these clowns. |
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Let me get this straight, Cassandra Leonard, about your experience with American Truck Group. Absolutely no one in their right mind, the world, or that is sane will ever again take a chance placing you into a truck as nice as American Truck Group did for as little money down. American Truck Group took a huge chance on you considering you appear to have never made a payment, paid a bill, or have done anything even halfway remotely responsible financially in your entire adult life.Please read that again because I sincerely want you to understand the opportunity afforded to you by American Truck Group that you completely squandered.
Everything mechanical breaks. Your payments were deferred while the truck was at the Volvo dealership by Volvo? No, by American Truck Group. They paid your bills relating to the truck. You now, the 2290, IRP, IFTA, insurance, truck notes... |
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Let it be known, American Truck Group as a dealer has a sterling reputation with Capitol Volvo. This is the source of many of the trucks they place customers in every day. Instead of shopping at the auction yards or piecing trucks up from the junkyard, American Truck Group purchases quality trucks from quality sources. Volvo Corporate made an informed decision as to the repairs in less time than it took this customer to pen this letter of misinformation, half truth's, and outright lies.
If you want to understand this customer and how the operate business, well... one sentence really stands out: "the truck red flashing light said STOP. So of course I had NO other choice but to stop because the Volve [sic] wouldn't allow me to continue on. : ("
Think about it, even though the red lights are flashing STOP, this individual states, that she had to stop? Wow, the Volvo would not let her keep on driving. She said she had no other choice but to stop. What this passage translates into is that if the Volvo had not made her stop even though the lights mandated this, she would have kept on driving. Good thing Volvo has the 'dummy' feature employed here so that the truck was not damaged catastrophically. This type of owner operator will always fail. |
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