United Payment Services

UNITED PAYMENT SERVICES Unauthorized withdraw from bank account Westlake Village, California

21st of Jun, 2011 by User362197

All I can say is stay away from this company. When I signed up with them they were very professional. After that it was all down hill. They held back my first 5 transactions claiming that this is what is done to new merchants. I was then told that they could not release my money to me until the DVD's that I produced for these customers were shipped. They wanted proof. I explained that these were preorders and the customers understood this. They did not want to hear anything and held my money. I went onto the online terminal and refunded all of my customers and then asked them to re-order the DVD's once their credit cards were credited. Well, United Payment services helped themselves to my checking account to refund the customers not from the money they were holding. I called my bank and reported it and put a block on my account so they could no longer withdraw money. I called the company and told them there is no reason to hold my money any longer since the sales were canceled and asked why they took the money out to begin with. The answer? Well the money has to come from somewhere. After several e-mails back and forth I was told that my money would be released today 6-22-2011. Guess what? No money. I e-mailed my contact to see what the deal was this time. Her response was that the funds were released today but it take 2 to 3 days to post to my account. Well it's didn't take two or three days to take it did it? The WORST! Stay away from them.

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