United BMW of Gwinnett poor customer service Duluth, Georgia

1st of Oct, 2011 by User308247

I bought a 2011 BMW 535i sport package from United BMW in March 2011. The same day I drove it home, I had severe backache due to problem with the seats and sport package. I informed the sales person, the sales manager, internet manager. Everything fell on deaf ears. They would not take return of the car. I even offered to pay $500. They gave me all sorts of lame excuses and basically offered to pay me $3000 less for the car. Mind you this was after 1 or 2 days. Shameful business practice. All they care about is the money, customer service is only lip service and not reality.

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4727 days ago by RalphSteadman

Asked United BMW to install a suspension upgrade kit on a new 2011 BMW.

United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts. A four wheel alignment performed as part of the installation was massively hosed up.

United BMW said that they sold me a different suspension that did only contain half of the parts, but cost the same amount of money.

The service invoice cited the BMW part number of a product United BMW advertised prominently featuring the missing parts.

United BMW asked for another $1, 500 to complete the suspension upgrade with all the required parts.

United BMW insisted the four wheel alignment was done correctly even though toe-out was massively out of spec on all four wheels, and there was a .5 degree difference in camber between the two rear wheels.

United BMW billed me ten hours labor to hose up my suspension. A local tire store did the same work and only billed me four hours labor, 2.5 times less.

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