UHAUL International, Inc. Company refuses to return calls after doing my wrong PHOENIX, Arizona

13th of Mar, 2013 by User573226

November 29th I rented a size 10 Uhaul truck at the location below because i wanted to pick up some items at the Macy Clearance center in Long Island. I brought my friend Gary along who drove in order to help assist and therefore he being the one who registered with his drivers license. We pick the U haul truck up at 9 in the morning and we depart on our way to Long Island. Everything was fine at first, until gary pointed out while driving that the engine felt weird. I asked him what he thought was weird but he said he didnt know that maybe it was because he had never driven a U haul truck before but at that time everything else was going well so we didnt seem to have a problem. Now we get there get the items we came to get, load them into the truck and head back on our way. Getting there other then the little concern we had while we are on the highway was not the problem but coming back as we were soon to find out was. We literally drove not more then 2 blocks from our arrived destination turning into the turnpike that was next to the mobil gas station off of 3 jericho road when the horror started; the car seizes. Initially as he started to turn into the turnpike I was wondering why it was slowing down and I even thought it was him only for him to tell me that he doesnt know what was going on. He has a 2 yr experience as a car technician so the first thing he does when this happens is check the battery to see if that was the problem which it wasnt. Checks to see if the gas tank may have been empty which it wasn't. Opens the hood the car to check to see if there were any mechanical problems that we didn't know about and he didnt happen to see anything so the conclusion we came up with was that it may have been some disruption in the fuel pump. We tried to cut the car back on SEVERAL of times only for it to make noise without the engine turning over. Frustrated as I was I called the Uhaul representative Laurey on roadside assistance to let her know of the situation. She cooperates just fine with me and immediately tries to help. After speaking to her at least 3 times she tells me she finally got in touch with a tow truck driver and that he would be ther in about 45 min to an hour ... Still frustrated I asked if anything can be done any sooner and she says thats the best that they can do. Fine I wait in the car scared only of the thought that if i wasnt in it it might roll off that turnpike hitting passengers cars on its way down unto jericho road. We wait from when the situation came about at 1143am or so right into around 1 with a few calls in between with laurey only for her to then tell us that there was a miscommunication with the driver and that it might take another hour and a half before he gets there now .... Understandably I get even more angry now because my friend has work that day and we should have returned the trucks and been home by now; still I maintain patience and say ok. the driver calls us and first of all, he doesnt even know where were at. Second, after having to tell him that we were by the mobil station next to a turnpike on jericho road he continues to ask us what other landmarks are there. Angrily we tell him Starbucks. Fine he hangs up the phone and we continue to wait on top of a turnpike. At around 230 or so we finally get a call from the driver telling us that he is here. We meet him only for him to come to the scene and tell us that he can't go on that turnpike since it was a franchised turnpike and the only thing you can do is call another truck which will charge you $125 out of your pocket to move the Uhaul truck or push it down that turnpike or hill unto jericho rd where from there he can finally pick it up. Thinking about the fact that we didn't have any more money and we didn't want to be stranded here again until night we started pushing the car down the hill. Gary was navigating the wheel with one foot out the car and another on the pedal while i was in the front of the car pushing. We go to the guy again and said that you can hinge the back of the truck to your pickup and clear it easily within a few seconds but he refuses which makes us go back and continue to push. We get about 50 feet down seeming to make progress when the near tragic happens. We close in unto jericho rd risking our lives pushing down the hill where SUVS, cars and even construction trucks are coming up that turnpike until we hit a bump that with sheer force we were able to push it over, or as we thought, until the trucked leaned back halted and then heaved forward and then back again and in the process of this me feeling a extremely sharp pain in my arm. From there I let go only to see my best friend struggling to hold up a truck going down a turnpike in the midst of cars fighting for his life to steer the truck back into control. His left leg that was out the truck must been ruptured in the process of the truck sliding down almost all the way into jericho road because he yelped as he tried to kick the immobile breaks of a truck that was off. As I braced myself for the disaster to unfold due to the ongoing traffic at the bottom of that turnpike and my friend who was still stuck in that car miraculously he was able to get ahold of the brakes with the combination of hitting another sidewalk that was engraved into the turnpike saving not only the truck but the catastrophe that would have proceeded had the truck rolled into heavy traffic below. I immediately after the incident to check whether he was ok and he literally looked tramautized kind of like he thought that was going to be it. We for a few minutes tried to maintain composure and eventually after puting the truck into park mode and being able to move off the turnpike we called the u haul tow truck driver to hinge the uhaul truck unto his pick up truck and take us to what we thought was our house like Laurey told us only for him to tell is that wasn't his job and that he was instructed to take us to a UHAUL center in Farmingdale where they would get us another Uhaul truck that we would use to take back home. I told him about that we spoke to roadside assistance over the phone and this is what they said but he refuted that statement. Fine we sit in the pick up 20 minutes all the way to the Uhaul center. By this time, my friend gary has to call his job to inform that he was going to come late today. The man drops us off at Uhaul unloads our truck there and then leaves. We then go into the Uhaul office and try to explain the whoel story to the guys inside only for us to here the most excrutiating news yet; that the guy lied and that his duty as a pick up truck driver is to drop us off at our destination in brooklyn and not further away from it in another town at a Uhaul center. Wow what a news I told gary. It really seemed that day couldnt get any more worse but yet theres more. I call 1800GOUHAUL on my 3473979243 number only for the representatives who picked up to give me the run around by putting me on hold, transferring for me and in the process the phone hanging up. No luck with them the Uhaul people in Farmingdale asked us for our information and he then called another pick up truck that would be there shortly only for us to wait from that 3 pm that we were dropped off till 7pm at night when we were picked up and by that time gary had already missed a whole day of wages. Not to also add to the frustrations of nobody being at home to attend to my sick mother i just regretted ever going on this trip. While grimacing on the once subtle but now sharp pain in my arm i asked him again how was he feeling only for him to tell me he damn feels like he ripped his hamstring trying to balance the uhaul truck off of the turnpike. Wow it was already bad enough he didn't have to be there but to also here that sincerely hurt me. I tried to make everything right and did a little extra myself by going to the front desk checking to see what was taking the pickup truck so long to come only for me to then decide to take matters into my own hands go outside and see a pick up truck driver came at 7 towing our Uhaul truck. i talked to the man to then finding out his name was Joe asking why it took you guys so long. He then tells me it wasn't his fault that ANOTHER uhaul representative sent him to four different locations one being queens and another at the turnpike that mind you we already since 230 only till here. Also to amazement he also reveals that when he came a Uhaul representative went and lied and told him that we were here but that we left hours ago and that we've long been on our way back to brooklyn. My jaws dropped. Wow so because of another employee didnt properly instruct the pickup driver on the situation, after waiting 4 hours we probably would have waited another 5 probably if I did not by sheer luck come outside to check him hinging our Uhaul truck unto to his pick up. I just shook my head walked into Uhaul told my friend the situation we came back outside with me damn near almost ripping my hair out all the way back to pick up where we jumped in and from there due to his kindness of taking us home in a nice manner took my experience from what was once tumultous to it being terrible which really did not help answer the injuries we sustained trying to balance this Uhaul off a turnpike of not only vehicles turning into that turnpike but also cars going about there daily commute down on jericho road. It took us another hour in a half but finally with the blessings of god nothing else happened and we safely got home at 8pm. From there we unloaded the equipments into the house and we took to brooklyn hospital to evaluate the extent of our injuries which we stayed another 3 hours from 10 to 1 where they registered us into the system, consulted with the nurse, and then finally saw the doctor who gave us medication to soothe the sharp pain. Me taking an antibiotic shot and my friend gary taking his own medication. We want to be further evaluated to make sure there were no tears or extreme damages just due to the fact that as I type this now i still feel pain in my right arm and if anything has become more stiff since last night. I'm writing that due to this unforseen circumstance that we had no reason to be in my friend lost a whole day wages in work and he might lose sometime again due to the fact we will return to brooklyn hospital on the 3th of december to make sure we didn't sustain any long term injuries from this whole ordeal, we are definitely going to check into another facility after this, we couldnt eat absolutely nothing just due to loss of appetite caused by this trauma, only eating damn near 12 hours later once we got back from farmingdale before we checked into Brooklyn Hospital, add to the fact we have no insurance and only checked into the brooklyn hospital incurring a tab that we will probably have to pay and last but not least, having to leave my ailing mother at home in the expense of the disaster that happened at this trip. This has just been a terrible terrible terrible experience that I wish nobody will have to go through again and I plan on taking this to the full extent of the law and plan on reporting this on bbb.org as well. Thanks alot for giving us a old truck that put our lives in jeopardy and i hope nobody will have to go through this ever again. Since then we've gone to the doctor numerous times, met with the company representing U-Haul with slow progress in healing. To top it off I filed a BI claim with them under a guy named Jim called plenty times, left several of voice-mails and they still had the audacity to not even call me back once. Wow what an experience. Jeffrey Brooklyn, New York

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