After making arrangements of selling my mothers house, packing her and moving her to New Mexico (took 6 weeks), I called Time/Life when I returned to New Mexico,and told them that I had a duplicate order and they told me they would send me a return label so I could send the package back. On Sept. 14, 2010, they sent me a card to notify me that they had received my package, but it was beyond their 30 day Money Back Guarantee. I told them that I didn't order 2 sets, only one, and why should I be penalized for their duplicateerror, plus there was nothing in my order that said anything about the 30-day return policy. I spoke to A. Davis, Customer Care Manager and she said that she would check the order and "get back with me".

After waiting a month, checking my Visa cardfor a refund, (which didn't occur), I called Time/Life back. The lady said that they were still investigating. I checked my next charge statement, still no refund, so I called back again, this time I spoke to Crystal#78378. She told me that she could do nothing about it, but she could send my duplicate set of CD's back, or give me 20% off of my next order. I then knew I wasn't going to get anywhere with them.

I called Visa, and they said after 90 days, they can do nothing about the problem, and that I would have to deal directlywith Time/Life. I don't know what to do. The charge is over $100.

Help!

Betty

Corrales, New Mexico