| ticketliquidators.com |
| ticketliquidators.com ripped off Internet |
| 2nd of Apr, 2011 by User513058 |
| I bought two concert tickets from Ticket Liquidators for a Neil Young in Boston where I live. The order total before I authorized my credit card for two tickets was just under $400 and the receipt after I made my purchase showed the same amount. I then received an email from Ticket Liquidators after the purchase saying that the tickets would be sent by a company called Kangaroo Promotions. The tickets were never sent by the promised date but, more importantly, my credit card statement showed a charge of well over $400 which was $50 more than what I authorized. When I called Ticket Liquidators about this overcharge, they told me that Kangaroo Promotions is in Canada and that there was a $50 customs tax charge to deliver the tickets to Boston. At no time did Ticket Liquidators tell me before my purchase that a Canadian company would be sending the tickets and that significant extra fees would be involved. Furthermore, Ticket Liquidators told me that the statement Your total does not include any applicable state or local taxes on their website exonerates them from responsibility. Therefore, beware that purchasing tickets from Ticket Liquidators involves international hidden fees that are exorbitant. I have initiated a chargeback with my credit card company for the overcharge that was not disclosed in advance since I assumed, reasonably, that state and local taxes are for my state, not a Canadian customs tax charge! |
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Hello! I am an employee of TL responding to the customer above. It seems there has been some confusion with the customer in regards to an extra charge.
Briefly, when you purchase through TL, you're guaranteed to pay:
1) the ticket price
2) the service fee (18.5% of the ticket price)
3) a delivery fee (FedEx, usually)
In addition to the above, we warn customers on our website that, in rare occasions, extra tax charges may apply to a customer's order. This is especially and reliably true if you happen to purchase from a seller stationed in California, Texas, Illinois, or Canada – since taxes are based on the seller’s location. We are nevertheless not able to calculate tax charges because local and state entertainment taxes are so uniquely variant in nature that they cannot be tracked easily and accurately by remote systems. We therefore alter customers on the checkout pages that tax charges may apply (even though they're a rarity) and we caveat this with a willingness to aid upset customers with compensation if they're unhappy with any such charge.
Generally speaking, tax charges are rare and usually slight (5%), but it appears the customer above purchased tickets from a Canadian seller, where taxes are higher in nature. (Most sellers on our exchange are US-based, but there are a few Canadian sellers. They are identifiable for US customers when you noticed that a given listing requires "international" shipping to the US. This international shipping would have been advertised to the customer prior to his purchase's completion -- thus indicating the tickets were not coming from a US seller.)
As a result, the extra charge the customer experienced accrued to Canada, not TL or the seller of the order -- but we're nevertheless sorry for the customer's unhappiness and want him to know, if he emails [email protected], we'll issue him a discount code worth 125% of his proven tax charge for the order, as a way to help the customer recoup his losses. |
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