| ticketliquidator.com |
| ticketliquidator.com Ticket Liquidator Deceptive Sales Practises Vernon, Internet |
| 13th of Mar, 2011 by User949754 |
I was looking to purchase tickets for a NY Knick game which, at the time, was a random mid-week game vs the Milwaukee Bucks. I went to the company's website and chose 2 tickets that were close to the court. Sec. 103. seats 1 & 2 were sold to me for a given price. This money was taken from my checking account and a receipt was sent to me via email. All set for the game right? NO not right. Well, it so happens that the NY Knicks make a trade that night for basketball star Carlmelo Anthony and I guess the ticket now became a tough one to get. I thought to myself, "I'm glad I already purchased my tickets." On the following afternoon, an email is sent to me that the tickets are no longer available. I was perplexed, as I pressed the "BUY" button, the exact ticket location was given to me, a receipt was sent and the money was taken out of my account. How could the tickets not be mine? Well, I called www.ticketliquidator.com and they told me that "everyone knows" that when you enter a ticket order it's just a "request", not a guaranteed order. I wasn't very happy but as I talked to several people in customer service they basically made me feel like I was "stupid" and "not one" customer has ever been unhappy or complained. Because they "ALL" know how it works. I would guess that this situation doesn't happen every day so, that's why more complaints aren't made. They also told me that i could call the other company that was supplying the tickets called :
National Event Co. in Manhattan. I did call them and they had no clue what I was talking about. I'm not surprised about this because NECO is a NY based company that sells tickets above NY state laws. As a NY state resident, they wanted no part of my inquiry. |
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Hello! I am an employee of TL responding to the customer above. We're sorry to hear about the unhappiness expressed by the customer in regards to his or her order.
Briefly, we at TL are a nationwide network through which independent ticket-selling agencies resell tickets to events -- so we're a bit like EBay. We don't directly own, price, or ship the tickets located on our site, but rather serve as a secure forum that connects ticket buyers with ticket sellers.
In this case, it is indeed true that, when you initially place an order through our site, you are placing a request for tickets. The ticket sellers on our website (and on our competitors', as well) generally have a small window of time during which they're free to accept or reject a ticket order. This is because the sellers listing tickets on our exchange are likely listing tickets (albeit, often for higher prices) on other networks, too. So, as a result, it's occasionally possible that they might sell a ticket group before being able to remove it from our website. Therefore, as a security measure, ticket sellers have that brief window during which they can accept or reject an order for X, Y, or Z reasons.
In regards to the customer above, it seems that he (let’s assume it’s a he) placed an order and thought the order was immediately accepted by the seller. He would have been sent a summary of his order information from TL (which he identified as a receipt), but the seller still needed to confirm his purchase. The seller subsequently rejected the purchase (and refunded the customer) because they had sold the tickets prior to the customer's purchase. (We explain that orders are not accepted until confirmed by the seller throughout our site -- including above every event listing in the "Lowdown.")
Having said that, we can understand the customer's unhappiness about the order, because no one - including us! - likes rejected orders. Rejected orders are nevertheless very rare and we also work hard to discourage them through our rating system. (We rate sellers based on a number of characteristics in order to reward the best sellers and punish others. Order acceptance (and the speed of order acceptance) is the highest feature on which we rate sellers. Sellers therefore have no incentive to reject orders placed through our site. Any such rejection results in higher fees to them and less exposure on our nationwide exchange.)
Additionally, we also expect any seller who resells tickets through us to do so in accordance with all state and local laws. New York actually was one of the main states to pass a more open ticket resale law a few years back.
Either way, we're sorry for the customer's unhappiness and, even though the incident is slightly deprecated, would be happy to help him on any ticket order, with a nice discount applied and some extra TL-C. (The customer actually should have been offered a discount on a new order when he called us -- my apologies, if not.)
Please just email [email protected], reference this posting, and we'll be happy to help! |
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