ThePetStoreOnline The Pet Store Online, Pet Store Online, thepetstoreonline.com did not send replacement pet door flap, did not refund, did not respon

14th of Dec, 2011 by User438246

ThePetStoreOnline has entirely blocked off any sort of customer service. For nearly six months after returning an item that they agreed to replace, they have neither returned a replacement or given a return despite numerous emails, attempted phone calls, snail mail letters, there has been absolutely no response at all. In essence the Georgia business has kept both the item and my money and is now hiding out making itself absolutely unreachable aside from physically going over to the state of Georgia from my home in Washington, DC. This is one of the worst, most frustrating experiences and the among the nastiest internet stores I have had to deal with. I bought several items from them and followed their rules for returns, etc. and am being shut out. But, with their blockage of customers from contacting them, I am troubled and hope everyone will think twice before using a company like this. Despite a slick and very attractive (legitimate looking) website and ordering system---naturally (they just want your money)--try contacting them aside from sending them your money and you'll be in for a big surprise. ThePetStoreOnline is shady and something is absolutely wrong and dark about the company. I will continue trying to contact the company as I have, and hopefully will get some sort of success, but I highly doubt it. I have been scammed and ripped off. PLease do protect yourself and do the same. Check into this company before using them.

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