| The Rose Dress |
| The Rose Dress www.therosedress.com Did not ship dress, No customer service rep to talk to, scammed my credit card San Jose, California |
| 9th of May, 2011 by User182593 |
| I ordered a dress from the Rose Dress and paid for the 2-5 day UPS shipping. It has now been 15 days and I still have not received my dress. I called several times but no live person answers the phone...you are just put on hold forever. I emailedstill no response. I tried the live chat, it always says the operator is away. I tried the UPS link I received in the email that said my order has been shipped, but the link does not work and the tracking # they gave me is fraudulent (UPS says they have no record of it) After placing my online order with the Rose Dress, a few days after my bank alerted me that there has been suspicious activity with my card. Someone in the UK charged my card over 4 times to the tune of $3200! Now, in all fairness I have no concrete proof that these unauthorized charges are directly from the Rose Dress but after reading the complaints of others, many people had the same credit card fraud after purchasing from the Rose Dress. Ironically, like me others have complained that the unauthorized charges were from the UK. I had to cancel my card and I am going through so much with my bank to sort this mess out. The Rose Dress clearly does not have the required Security Seal Certificates because so many customers have had their private financial information stolen. Do you know how it feels to see money taken from your account knowing you did not spend it? Do you know how it feels to order a dress for a special occasion and you sit waiting, trying to get in touch with a representative and still you get no answers? It is very frustrating and disappointing! Do NOT buy from this company. Learn from my mistakes. Someone stole my bank information and took my money, I didnt receive my dress at all and I still cant get in touch with anyone at the Rose Dress. I am so sorry I didnt research them first. |
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Hi--I saw your complaint, and many others online after researching the company's business practices thru online reviews. Apparently there are many disappointed customers not unlike yourself who feel as though they have been taken advantage of by the company. Initially, I was trying to request help in placing an order for my daughter's prom, (website is complicated) and no one was answering the phone. After 45 persistent minutes on hold, I left a message on their "contact us" link online, and I received a return call within 48 hours, which is pretty good. When I explaind to the rep that no one answers the phone, she gave me excuses ranging from we are busy, to we have been filling orders and have many satisfied customers. Then I mentioned the online complaints, and she gave more excuses, and tried to reassure me that those customers issues were isolated incidents. I asked about their 30% cancellation policy, which is outrageous, and the rep blamed the customers for the charges. I tried to defend the customers by mentioning that their merchandise did not arrive, which explains why they cancelled their orders, and planned on using their hard earned cash elsewhere, and she continued to make excuses against the customers.
At that point I firmly decided not to tempt fate and kindly closed the conversation. And I did spend my money elsewhere. I am so glad that I read the reviews prior to ordering. I wish everyone had. |
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Hi--I saw your complaint, and many others online after researching the company's business practices thru online reviews. Apparently there are many disappointed customers not unlike yourself who feel as though they have been taken advantage of by the company. Initially, I was trying to request help in placing an order for my daughter's prom, (website is complicated) and no one was answering the phone. After 45 persistent minutes on hold, I left a message on their "contact us" link online, and I received a return call within 48 hours, which is pretty good. When I explaind to the rep that no one answers the phone, she gave me excuses ranging from we are busy, to we have been filling orders and have many satisfied customers. Then I mentioned the online complaints, and she gave more excuses, and tried to reassure me that those customers issues were isolated incidents. I asked about their 30% cancellation policy, which is outrageous, and the rep blamed the customers for the charges. I tried to defend the customers by mentioning that their merchandise did not arrive, which explains why they cancelled their orders, and planned on using their hard earned cash elsewhere, and she continued to make excuses against the customers.
At that point I firmly decided not to tempt fate and kindly closed the conversation. And I did spend my money elsewhere. I am so glad that I read the reviews prior to ordering. I wish everyone had. |
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Hi, TheRose have viewed all your complaints and dissatisfaction, likewise the favorable comments from our dear customers. Thank you for the nice comments and that you have found satisfaction in ordering at our site. In response to all the negative feedback TheRose have received, we would first want to express our sincere apology for all the inconvenience you may have experienced. TheRose, is doing an honest business for eight years in retailing formal women's apparel and it is never our intention to cause dissatisfaction or inconvenience to anyone of our customer. But there are circumstances that we too are unable to prevent, just like when our system was hacked a month ago and so there are credit card complaints that it has been used by TheRose. And so, to prevent this from happening again and to prevent hackers from viewing information from the customers We have made this issue our priority #1.
In today's world, security issues are at the forefront of our thoughts, and as of 2011, we have launched the highest level of security measures, with the entire system * restructured and enhanced with security as the priority #1. IMPORTANT DATA SUCH AS YOUR CREDIT CARD # IS SEPARATELY ENCRYPTED, and all communication is done via high level encryption and privacy with logging with multi-level firewalls to maintain the highest level of security. NO ONE, including employees and managers at TheRoseDress is able to view your credit card number, with detailed logging for any change to your record. Also, we do not hold on to credit card numbers (they are purged for additional security). Our site is thoroughly scanned daily by Mcafee for possible vulnerability and we are PCI certified byTrustscan. We want to assure our customers that we are TOTALLY COMMITTED TO YOUR SECURITY for peace-of-mind shopping. We are experienced in working with both local and national law enforcement agencies and will not tolerate any security issues. Furthermore, WE WILL NEVER SELL YOUR PERSONAL INFORMATION OR SUBJECT YOU TO TELE-MARKETING OR UNSOLICITED E-MAIL.
Again, we sincerely apologize for all the inconvenience you have experienced and we deeply regret that you were victimize for fraud or unauthorized used of credit card. It is for this reason, we have upgraded our system to the highest level of security. And we are proud to announce that this has been RESOLVED.
In addition, all that are showing at our in-store database are assured to be available and are for immediate shipping but if the item you will order are from catalog, these are items that needs to be inventory checked by its respective designers. Inventory checking of an item and delivering of the items to TheRose warehouse may take time depending on who the designer of an item is, and the degree of order the designers are receiving. We advice that you use live chat or email to check real time inventory and estimated days it may take for your order to reach you. Please be informed that items that needs to be requested to its designer may come back sold out or not available but you will be informed via email so you may cancel your order or replace the item to order. Also, customer who may request for size or item replacement may have to shoulder the restocking fee only if the item you order is not from our in-store supply. This is because we cannot return the dress back to its designer and so, to prevent customers from doing unduly returning of an item and this to become TheRose deficit, a fair restocking fee for return and replacement is required. Please be reminded too, that we only accept return and replacement once. It is why we urge our customers to view the item description and size chart to aid them in their decision making.
Finally, before making an order kindly read our store policy and know the order process. Our live chat representatives, email representatives and customer service representative are happy to answer all your quHi, TheRose have viewed all your complaints and dissatisfaction. We would first want to express our sincere apology for all the inconvenience you may have experienced. TheRose, is doing an honest business for eight years in retailing formal women's apparel and it is never our intention to cause dissatisfaction or inconvenience to anyone of our customer. But there are circumstances that we too are unable to prevent, just like when our system was hacked a month ago and so there are credit card complaints that it has been used by TheRose. And so, to prevent this from happening again and to prevent hackers from viewing information from the customers We have made this issue our priority #1.
In today's world, security issues are at the forefront of our thoughts, and as of 2011, we have launched the highest level of security measures, with the entire system * restructured and enhanced with security as the priority #1. IMPORTANT DATA SUCH AS YOUR CREDIT CARD # IS SEPARATELY ENCRYPTED, and all communication is done via high level encryption and privacy with logging with multi-level firewalls to maintain the highest level of security. NO ONE, including employees and managers at TheRoseDress is able to view your credit card number, with detailed logging for any change to your record. Also, we do not hold on to credit card numbers (they are purged for additional security). Our site is thoroughly scanned daily by Mcafee for possible vulnerability and we are PCI certified byTrustscan. We want to assure our customers that we are TOTALLY COMMITTED TO YOUR SECURITY for peace-of-mind shopping. We are experienced in working with both local and national law enforcement agencies and will not tolerate any security issues. Furthermore, WE WILL NEVER SELL YOUR PERSONAL INFORMATION OR SUBJECT YOU TO TELE-MARKETING OR UNSOLICITED E-MAIL.
Again, we sincerely apologize for all the inconvenience you have experienced and we deeply regret that you were victimize for fraud or unauthorized used of credit card. It is for this reason, we have upgraded our system to the highest level of security. And we are proud to announce that this issue is now RESOLVED.
Further information about our product and order process, all that are showing at our in-store database are assured to be available and are for immediate shipping but if the item you will order are from catalog, these are items that needs to be inventory checked by its respective designers. Inventory checking of an item and delivering of the items to TheRose warehouse may take time depending on who the designer of an item is, and the degree of order the designers are receiving. We advice that you use live chat or email to check real time inventory and estimated days it may take for your order to reach you. Please be informed that items that needs to be requested to its designer may come back sold out or not available but you will be informed via email so you may cancel your order or replace the item to order. Also, customer who may request for size or item replacement may have to shoulder the restocking fee only if the item you order is not from our in-store supply. This is because we cannot return the dress back to its designer and so, to prevent customers from doing unduly returning of an item and this to become TheRose deficit, a fair restocking fee for return and replacement is required. Please be reminded too, that we only accept return and replacement once. It is why we urge our customers to view the item description and size chart to aid them in their decision making.
Also, we do not charge your card right away by the time your order is confirmed. We however, will pre-authorize your card to make sure you are able to pay and to prevent any difficulties in shipping your order once it is confirmed available or process for shipping.
Finally, before making an order kindly read our store policy and know the order process. Our live chat representatives, email representatives and customer service representative are happy to answer all your questions. Please feel free to use any among the above mentioned method especially if one option is not free to accommodate you. |
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| TheRose isn't bad at all as what I have read from reviews. Most of the time as what I have noticed, it is easy to say negative things than complementing a certain person or a company. It is for this reason there are a lot of negative reviews we are seeing than positive ones. Therefore, I urged everyone to also post their positive experiences and thank you's. I have been using this site, therosedress.com, for over a year now for my personal use and for my business. And I cannot disaffirm that they make mistake or there are incident happen that isn't favorable to customer's but hey, just like other businesses and company, therose is not perfect. I can attest that it is never their intention to dissatisfy their customers. And I do not think they will intentionally do so as it would result to loosing their customers. And as customers, we need to do our part too, know more about the company's policy, their process, and never fail to ask assistance to anything you may find unclear. This will protect our selves, too, if we are faced with issue in the future especially about the product we've purchased. |
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