The Haven

The Haven at Knob Creek Scammed, Lied, Deceived, Rude Johnson City, Tennessee

6th of Dec, 2010 by User777752

I cannot tell you how terrible of a place this is to live! It may seem nice and well put together from the outside, but once you move in and they have your money the picture totally changes. The staff are very nice to you up front, but as soon as they have you in a contract, it is another story. The staff are rude and inconciderate of anything that is going on with you.
Parking is a nightmare now that we are at full capacity, you are constantly fighting for a front row spot, not to mention if you want a garage they are not attached to the buildings so they are pointless.
The noise of neighbors is terrible! The walls are paper thin and poorly insulated so you can hear everything and everyone around you. The staff tell you to write a complaint up, but they never do anything about the noise.
The grounds do look nice, but no one there picks up their dog poop so it is everywhere and you are constantly stepping in it at all times.
As far as safety goes, there is a "security officer" but he does nothing. The lighting is bad at night, and when a lamp post light goes out it takes months for them to put in a new one so it can be very dark in places.
Construction wise, if they could cut a corner or find a way to do something cheap they did it. The countertops are not real; the crown molding is fake, the cabinets are fake and are not sturdy at all; the carpet is not stapled down in hardly any spaces, and the windows become moldy because they are not all the way sealed.
Maintence is an alright category. They fix some things in ample time, but a lot of the time they have to make multiple visits to fix the problem.
Kristine in the office is the only helpful person. The rest are very caddy and do not care about you at all. The manager will not even look you in the eyes when you are talking to her. If they like you and you kiss their butts they will help you, otherwise, do not even try to ask for help because they will shoot you down and shew you out of the office.
As far as pets are concerned the deposit for one pet is $250 and then for two pets it's an additional $150. This pet deposit is only for the animal to be able to come into the apartment. If your animal does damage to the apartment at all they will charge you separately instead of taking it out of the deposit. They are never consistent with who all they make pay the pet deposits either. Some people have never paid for one of their animals and others have to pay for both of their animals, again, it is if the staff likes you they will choose to help you. Lastly, they have all kinds of hidden charges when you move out. You pay a security deposit when you move in that you do Not get back when you move out. They go through and inspect the apartment when you move out and then they will send you a bill for every random thing they can find to charge you for. It is very sad and pathetic because now that they are at full capacity they can just charge for any little thing because they know their renters have to pay it.
I hate to say it, but this was throwing our money out the window. I am so upset with myself that we signed such a long lease because once we started living there, we realized how bad off we were. Before we moved in we asked if it was more families and elderly people because we wanted to live in a quiet community and they told us yes, but no. It is full of rich college students who party all the time and young people who have no respect for their neighbors. The Haven may seem super nice on the inside but once you are there, you are in for a rude awakening.
They have lied to us time and time again, and broken the terms of their agreements as far as the community goes, but when we want to move out because they have broken the terms of the lease we cannot until our lease is completely up or they will charge us thousands of dollars. They have taken advantage of us and it just seems like there is nothing we can do to get out of there fast enough.

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