I received a confirmation of my order and it says that the free items were not valid and they took them off the order WITHOUT letting me know first if I wanted to continue with the order. I called the customer service dept and was told I had to be a new customer and it was only one coupon code per customer per year and they cannot give me the free items and there is nothing else they can tell me. I told them they should have contacted me before they decided to delete part of my order as I thought someone was getting three items as a gift and instead they are getting only 1. They rep also told me that they had already shipped the item that day so it was too late. I was very disappointed with their customer service at basically telling me too bad. This is so BS what they did. If its only one per customer's first order they need to let you know that online before you place your order and BEFORE they charged your credit card and ship the item. I feel I was cheated and I may have ordered additional items if I was not going to get the free gifts, but now no I will not be ordering from them again. What a poor experience for a 1st time customer.