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| Swapalease Andrew Hall, Paul Mulholland, Vernon Madden DON'T USE SWAPALEASE.COM!! Internet, Internet |
| 4th of Dec, 2011 by User994170 |
I signed up for Swapalease's $50 membership plan online and was then contacted by Vernon Madden who informed me that I should switch to a SPECIAL DEAL that normally cost $300 plan but because I had problems uploading pics etc I would be charged $250 and my vehicle would be listed in more searches and give buyers more options to find my vehicle. I allowed him to talk me into this plan because he advised me that given my vehicle I would surely find a buyer within 30-45 days. He advised me that he had worked in the business for the last 5 years and similar vehicles (same model, miles, monthly lease price etc) were in high demand. Don't fall for his suave salesmanship. I signed the contract and was charged. SWAPALEASE is not a big company, its literally a handful of guys (Andrew, Keith Cain, Paul Mulholland, Vernon Madden) who all answer the phones -even Andrew, the Senior Manager. Its been three months later and I have very few inquiries, questions from potential buyers and NOTHING MORE. I inquired about this and I was told sometimes it takes longer than others (which I understand to a point but not when I was told that a buyer would be interested in my vehicle within 30-45 days). As time marched on, it turned into MONTHS that the Ad was running and still NOTHING. The Swapalease agents stopped being responsive to my phone calls and e-mails. The final straw was when Paul rudely told me that he "did not care about my issue" and HUNG UP. I complained to Andrew Hall and he informed me that the company's policy is not to refund. They are so polite and responsive when its time to swipe your credit card. Don't SIGN UP FOR SWAPALEASE. They are unprofessional and deceitful. Poorer and Disatisfied,
Washington DC |
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The initial facts are essentially correct; this client signed up online and then was contacted by a sales associate to upgrade for additional exposure. The 30 to 45 day timeframe that was quoted is correct. This is the average timeframe that it takes for a seller to find a buyer to take over their lease, but there are no guarantees that a buyer would be found. We make this very clear to all customers that sign up both online and over the phone. We even have a signed receipt from this client agreeing to out terms and condition that restate this as well.
It is interesting to be receiving a complaint from this Swapalease client as our service brought them numerous interested buyers over the duration that their vehicle has been listed on the website. In fact the number of buyers that have paid to receive the contact information for this seller makes it very surprising that a transfer did not ultimately take place. Additionally the lease is held through a company that makes completing a transfer very easy.
Lastly we feel it is necessary to address the customer service issue. Yes, Swapalease.com is a small business, however it is larger than the client believes. We do pride ourselves on customer service and client satisfaction. We believe that this is best evidenced by us being in business over ten years and we are not only the pioneer but the leader in our field.
We would like to apologize if there was any miscommunication between this client and our representative regarding this matter. It is our intention to continue helping this client exit their lease if that is the direction they wish to take.
Thank you,
Swapalease.com Management |
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