Snap Illusions

Poor Customer Service/Did not Recieve Product

31st of Oct, 2011 by thetruthofSnap

I paid Jack Moyer, owner of Snap Illusions a total of $1080. $880 of which was for an Illusion call Skewered paid in full and $200 of a first monthly payment of an illusion called Burned Alive which was supposed to be sent to me on concignment as an agreement with Vicki Moyer of $200 a month. Both Illusions were supposed to have been shipped out on October 13, 2011 and I was supposed to recieve them on the 14th before 5 p.m. Never recieved them and did not hear anything for nearly 2 weeks. I finally got an e-mail that they were on a family emergency. This is the same excuse they give everyone. And from what I have read on numerous reports there are a lot of other magicians who never recieved their product they paid for. I either want my illusions or my money back. What ever anyone can do to help please let me know. Thank you.

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Comments

4758 days ago by ThetruthofSnap

I am willing to give them a fair chance and see if maybe they come through with my order after all. Maybe they did really have a family emergency and everyones orders got backed up and not shipped on time. Even though I had to take a $500 pay cut on my Haunted house shows because I was unable to perform the illusions I was supposed to recieve I made the best of it. I am willing to give them a fair chance and if they come through with my alternative order I will be doing business with them again. Thank you